In connection with the expansion of the number of provided cellular services, network subscribers may have a number of maintenance questions. Since not all users can use the automatic menus on the site, the question of how to talk to a live operator of MTS is more and more often asked. After all, it is the support service consultant who will be able to give qualified reflections on all the subtleties of the services we offer.

4 ways to talk to an MTS operator

1. 08-90. A single short and free number for all the operator's clients in Russia, Belarus and Ukraine.
2. 8-800-250-08-90. A single federal and toll-free number for calls from other mobile operators and landlines.
3. + 7-495-766-01-66. Free international number for calls in roaming from any phone.
4. Alternative methods for communication.

Method I - How to contact a live operator of MTS

Multichannel support line only for calls from operator's mobile numbers:

• The initial dialing of the short number allows the subscriber to be connected to the automatic voice support menu;

Method II - How to talk to a live operator of MTS

The multichannel support line works for the operator's subscribers, as well as users of other cellular networks and landline calls:

• The initial dialing of the federal number allows you to connect the subscriber to the automatic voice support menu;
• The voice menu can help solve the most popular questions and inform the subscriber about the services;
• To control in the electronic voice menu, the subscriber should select the appropriate menu keys by phone at the prompts of the system;
• To directly contact the consultant, the subscriber should press the "0" key and wait for a connection on the line;
• The subscriber's waiting time can be up to half an hour, since simultaneously with your call to the support service, calls from other users are received;
• Waiting subscribers are served on a live queue basis as workers become free.

Method III - How to talk to an MTS operator

The multichannel international support line works for the operator's subscribers, as well as for users of other cellular networks and landline calls while in roaming:

• The subscriber's waiting time can be up to half an hour, since simultaneously with your call to the support service, calls from other users are received;
• Waiting subscribers are served on a live queue basis as workers become free.

Method IV - How to connect with an MTS operator

There are several alternative methods of obtaining support from company employees:

1. Menu Personal Area subscriber "My MTS". Leave a request for service and your contact information so that the consultant will contact you as soon as possible.
2. Section "Support" on the operator's website. Leave details of the problem and your contacts for a response from the service.
3. Email. To the official e-mail the company can also send a service question and the staff will answer you within 24 hours.
4. You can get help in the official MTS communities at social networks:

Some issues are difficult to resolve without the help of the MTS help desk, but it is not always possible to get through the first time, so MTS has provided several options for communicating with the MTS Russia operator:

It is up to you to ask a question to the MTS operator by phone, dialing a support number or choose another method of communication.

How to make a call from a mobile?

We have already briefly described the main method of communication with the operator of the MTS network - using a call from a mobile. Now it is worthwhile to understand in more detail this method and some of the others listed - additional information will help to avoid a lot of problems that tend to arise during the transition "from words to deeds."

So, we are talking about ways to contact a "live" operator, that is, not with a robotic system, but a real person, whose job is to listen carefully to your problem and help in solving it, focusing on the specifics of a particular situation. Now step by step.

As for waiting on the line itself, it is best to solve your problems with the operator in the first half of any weekday, ideally before lunchtime. At this time, you will hardly have to wait more than 2-3 minutes. In the afternoon, and even more so on weekends, the network is overloaded. Everyone wants to resolve their issues at this particular time, because it is the most convenient time, but this is what prevents a speedy resolution. The network is trite overloaded at one time, and idle for a long time - at another.

How do I contact from another network?

Now let's analyze the situation when you are not an MTS subscriber, but you really need to get through to the MTS operator. This happens, for example, when a family member wants to recover a phone number whose SIM card was lost along with the phone.
There can be many situations, but the essence is the same - you are not an MTS subscriber, but you need to call the support service of this operator as soon as possible (preferably without money).

The way out of the situation is very simple - dial with mobile number 8-800-250-0890, and press the call key. For subscribers of other networks, by default, redirection to the queue to the "live" operator is provided, but the algorithm of the service is regularly updated, so you may encounter, for example, the command menu.
As a rule, there is nothing complicated: you just need to select the command called "Technical support", after which you will be redirected to the operator.

Please note that calls to 8-800-250-0890 are possible for subscribers of all existing networks, but only on the territory of Russia - a different number is provided for communication with the MTS operator outside the Russian Federation. The fee for a call to the specified number is not charged by MTS, withdrawals are possible only at the initiative of your network operator, but most large companies do not.

How to call from a corporation?

If you are the owner or the person responsible for the corporate number and want to contact the operator, there is no point in waiting for extra time! You can combine accounts, carry out basic operations, find out the current data and much more using a special corporate number. Everything is very simple: dial 8-800-25-00-990 from your mobile and press the call button.

Beeline makes every effort to ensure that subscribers do not have any questions related to the service - the official website of the operator provides in detail all the information that customers may need. However, sometimes difficulties do arise, or a person has difficulty finding the necessary information. In such cases, not everyone runs the risk of relying on the opinion of third parties and tries to get through to the company's specialists directly. But not everyone knows how to call the Beeline operator.

People are different, and someone might think that the company's specialists have answers to all questions. However, you shouldn't dial the support phone to, for example, find out someone's mobile phone number. The operator can help you sort out the problems associated with:

• with the financial side of the service;
• with a set of services, tariffs, available options;
• with the quality of communication, access to the network;
• with the Internet;
• with roaming tariffication.

Consultant technical support will do its best to resolve the customer's issue. There are three ways to reach support.

Short number

This method is the easiest, since any client of this company can contact the Beeline operator by dialing. After calling this number from a mobile phone, the subscriber will hear a message from an answering machine, which will list common problems and solutions.

To navigate the autoinformer menu, use the keys:

• * - to return to the main menu
• # - to repeat the previous point
• 9 - to repeat the last message

The rest of the function differs depending on the region.

The wait can take a long time - up to 20 minutes, and sometimes longer if there are a lot of calls. Do not be afraid that money will be withdrawn for this - a call to 0611 is free from any Beeline mobile phone.

If the subscriber does not have time to call the operator, you can use the "We will call you back" service. To do this, during a call to 0611, press the "1" key.

Federal number

If the client has no time to deal with the answering machine, he may be interested in how to call the Beeline operator directly. If you are using a federal toll free number, the call will go directly to your support representative. In addition, in this way, it is possible either from SIM cards of other telecom operators, for which dialing the same number is a paid call.

Four federal support phone numbers are offered:

• 8 800 700 06 11 - to resolve issues related to cellular communication and work;
• 8 800 700 00 80 - to resolve problems with;
• 8 800 700 21 11 - if there are problems with Wi-Fi;
• 8 800 700 80 00, 8 800 700 99 66 - on issues related to telephone and TV.

Calls from roaming

Being a Beeline subscriber and being in intranet roaming on the territory of the Russian Federation, a person can call the operator by free phones 8 800 700 06 11 or 0611. For calls from abroad of the Russian Federation, there is a separate support number +7 495 974 88 88, also free for calls from a Beeline card.

In case you can't get through, you can send an SMS with the described problem to 0611. The service is provided free of charge and around the clock. The answer comes to the phone within a few minutes.

From time to time, the subscribers of the Beeline operator of the Vimpelcom company have difficulties with communication. It is believed that for a solution, it is enough to call the operator's help desk and ask a question to the consultant. With the increase in the number of subscribers, a lot of repetitive topics have appeared, the answers to which are on the site or possibly given in automatic mode without direct human participation.

In an effort to accustom clients to a certain degree of independence and the ability to find answers to model questions, the operator's technical service has developed an algorithm to help solve the problem. But even the most perfect program of actions is unable to foresee all situations, in the event of which it becomes necessary to speak with a support specialist.

And the question arises: How to find the cherished words "to connect to the operator, press zero or stay on the line" in the labyrinths of the voice menu items?

How to call a "live" operator Beeline

To ask a question to a customer support officer, each mobile operator has specially dedicated phone numbers. They are communicated to subscribers when purchasing a starter pack or connecting services. They can always be found on the operator's website, and calls to them when certain conditions are free.

Beeline has these numbers:

Short number 0611. Calling to it is free when the subscriber is in his home region or in intranet roaming. A subscriber of the Beeline operator is offered a fairly extensive menu, which provides various options for questions and difficulties and ways to solve them. But the ways of reaching out to a consultant are constantly changing. The offer to dial 0 can sometimes be at the end of the main menu or after the 2nd item. But more often it is hidden in the 3rd submenu of the 3rd item of the main menu. By the way, the 3-3-0 algorithm is for some reason popular with mobile operators. Often, figuring out what number you need to contact the voice help desk, you have to pretty much wander through all the sections. During the busy hours of the network and at night, it is completely blocked. Moreover, the subscriber is not informed about this. It's just that after long wanderings through various nooks and crannies of the automatic support service, it is reported: "nothing is selected" and "the communication session is over."

Federal support numbers. For the convenience of customers in Beeline, unlike other players in the mobile communications market, federal hotline numbers are immediately divided into groups:
- 8-800-700-0611. You should call the operator if you disappeared Mobile Internet in a smartphone or tablet; with general problems;
- 8-800-700-8000. They will help if something happened to the home Internet or digital TV from the Beeline operator;
- 8-800-700-2111. The number is dialed in case of problems with the transmission of information via Wi-Fi technologies;
- 8800-725-5725. And here they will tell you the characteristics of the goods presented in the online store.
All numbers have autoinformators. Before getting to a conversation with a person, you should carefully listen to the prompts of the answering machine in order to connect with the correct consultant.
- + 7-495-797-2727. Number for subscribers outside of Russia. It is possible to solve communication problems in international roaming. If you call the operator from the Beeline SIM card, it is not charged.
- 8-800-700-0611. This number has already been mentioned in the emergency list. It has another area of ​​application. You can call here from SIM cards of third-party mobile operators - MTS, Megafon and Tele2. Consultants are interested in transferring other people's clients to their company, so when they see the phone of another operator on the display, they are more likely to pick up the phone in the hope of getting more money. For us, this is more easy way get to a conversation with a living person, bypassing the automatic advisor. In addition, calls to telephones with the 800 code are free for city subscribers.

Alternative ways to contact the Beeline operator

• You can get the required help information in alternative ways. For example, using the mobile application "My Beeline". If you are using mobile communication using a smartphone or tablet, install it on your gadget.
• From the main page of the application, you are invited to "talk" with a customer support specialist in writing. In correspondence, the answer to the question of interest can be obtained quickly enough.
• Entering your personal account, you can see full information in their own way tariff plan... In the "Feedback" section, you can send a message and get a response to it.
• Those subscribers who are not in a hurry should send letters with questions to the addresses Email... You can contact the consultants directly at the following addresses:
  - otvet @ beeline.ru. Problems with the World Wide Web, USB modem, general questions.
  - support @ beelinewifi.ru. Report Wi-Fi connectivity issues.
  - internet @ beeline.ru. Write here when you do not know how to cope with a wired
  connection or digital TV.
  - fix @ beeline.ru. This address is for those interested in fixed-line Beeline communications.

  Answers to questions asked by e-mail usually come within an hour.

• Cellular subscribers, whose tariffs allow unlimited communication on social networks, can find support in Odnoklassniki, VK or Facebook. Here you can count on communication around the clock.
• Those who could not get through to the remote assistance are recommended to go to the nearest Beeline sales office. Already here you will receive all the necessary consultations, but only during working hours. When applying, be sure to have a passport with you and be a Beeline client.

Beeline's help desk allows you to quickly solve almost any problem with cellular communications or with any other services provided. However, it is not always possible to get through there. In this review, we will tell you how to get through to the Beeline operator and get in touch with consultants. To do this, you need to use one interesting life hack. And the answers to some questions can be found in an independent mode.

Not every person has enough knowledge and ability to deal with mobile application, no matter how simple it is. In addition, many people have at their disposal only the simplest Cell phones... Therefore, we will tell you how to get through to a live Beeline operator. Previously, this could be done by calling the short number 0611, but today there is an answering machine.

A long analysis of its structure showed that it would not be possible to contact a live operator here. But do not be discouraged - we will tell you how you can get through to the Beeline operator and get in touch with a live consultant. To do this, call 8-800-700-0611, but you need to do this from a handset connected to any other telecom operator... For example, you can call here from landline phone, and after answering the answering machine, press the "0" button three times. After a few minutes, you will be connected to a live operator.

In the process of dialing to the help desk, a situation may arise that all operators will be busy. In this case, we recommend calling here in 15-20 minutes - it is quite possible that by this time the load will subside.

Alternative phone numbers and ways to get help

For subscribers staying in international roaming, there is a special service number + 7-495-974-88-88. Call it if you are traveling in foreign countries and have communication problems. A call to the Beeline operator on this phone is completely free... And when you are on the territory of your network, the same answering machine will work here, inviting you to use self-service.

For subscribers " Home internet»From Beeline there is an alternative reference number - 8-800-700-8378. On this phone you will be able to reach operators who provide assistance on the functioning of your home high-speed Internet. But you shouldn't call here for other questions. For problems related to the Beeline online store, call 8-800-725-5-725 (or 0700).

As alternative ways receiving answers to your questions, we can offer a form feedback on the Beeline website - fill out a simple form, indicate your contact information, select the type of appeal, after which the operator will contact you. If you cannot reach the help desk, install the “My Beeline” application on your smartphone and use the chat that is present in it. Please note that the waiting time for a response can be up to 30 minutes.

We solve problems through self-service

I can not get through to the Beeline operator - what should I do? Such questions are asked by many subscribers who have some problems with communication. Dial up to contact center, which employs experienced professionals, has become difficult. People cannot get answers to their questions, stumbling upon the messages of a boring auto-informant, forcing them to use automated help.

Basically, automatic services quite informative and functional, with their help you can safely solve some important problems:

• Payment has not been received;
• Money has disappeared from the account;
• You need to connect any service;
• You need to change your tariff plan;
• It is required to order the details of calls;
• There was a need to temporarily block the number;
• You need to check the rest of the traffic, minutes or SMS.

There are a number of tasks and problems that can only be solved by the operators of the Beeline help desk:

• You do not agree with the tariffication of this or that service;
• You want to complain about the quality of the connection and the coverage area;
• There is a need to get the help of a competent specialist;
• There are problems with the SIM card or subscriber equipment;
• It is necessary to get advice on carrying out certain procedures.

If you do not know how to quickly get through to the Beeline operator, but you have questions from the first list, try installing the My Beeline proprietary application on your smartphone or tablet. It will help to get details, give information on the current tariff, and show a list of connected services.

If you still could not get through to the Beeline operators, and the problem remained unresolved, contact the service office and do not forget to bring your passport with you.