In case of problems or questions related to mobile communications or the Internet, users have a fair question about how to call the Motiva operator. There are several options for dialing a contact center - they will be described below. In addition, customers of this organization should remember that you can find out the necessary information about your account, as well as perform a number of actions through an Internet service such as LISA. It will also be mentioned later.
How to call the Motiva operator using the SIM card they serve?
For existing clients of the previously mentioned operator, a single short number is used to receive consultations in the contact center. Having typed three ones from a SIM card, you can talk to a support employee and get long-awaited answers. You don't have to pay for connecting to this number - calls are made free of charge. It is important to take into account that you need to dial three units when the subscriber is in the territory served by the Motiv operator. The Big Ural refers to such regions as Kurgan, Sverdlovsk, as well as two autonomous regions - Yamalo-Nenets Autonomous Okrug and KhMAO. While in these regions of the country, the subscriber can safely dial the number of the operator "Motiv" - 111. The call will be free.
Calling the contact center from any operator's number
However, it is not always possible to call from the operator's SIM card, what should be done in this case? A separate number is provided that can be used to dial the contact center from any region of the country from any number. Thus, you can call Motiv both with mobile number any operator in the country, and from landline phoneand - completely free. You should dial 8-800-240-00-00. A similar option should be used by those wishing to call a support employee from a SIM card of the Motiv operator from any region (except for areas related to the Big Urals).
Contacting the contact center from a landline phone
For some cities, the possibility of contacting contact center by city number. As for the cost of such calls, it should be checked with the telephone company that serves the client's specific landline phone.
For cities such as Yekaterinburg, Krasnoturyinsk, Nizhny Tagil, etc., it is possible to contact the contact center from city phones. More information about which number should be used in each specific case can be found on the official website of the operator.
For calls from other cities of the Big Urals, it is recommended to use a short service number - 111, if the call is made from the Motiv number (operator cellular communication) and 8-800-240-00-00 - for free calls from other cities of the country (from any numbers).
How to call the Motiva operator for free?
Many clients are interested in a similar question, because they do not want to spend money on communicating with the contact center operator. You can make a free call by dialing 111 from the Motiva SIM card. Moreover, the subscriber must be at that moment on the territory of the Big Urals (this is where the operator considered in the current article provides its services). When in other regions, you must use different numbers.
Account Management Internet Service (LISA)
Before calling the Motiva operator, it is recommended to use the subscribers' personal Internet service (LISA). With its help, you can view the data of interest on your account, clarify which services are activated, disable unnecessary options, view data on costs, etc. Access to the LISA functionality is available on the official website of the Motiv operator. The first time you will need to register by assigning a password to access your personal page. detailed instructions how this can be done is contained in the authorization data entry form. It is enough to follow the link "Registration" and fill in the information required by the system. In the future, the entrance will be made using the previously assigned data, which can be adjusted at any time, if necessary. If you lose your password, you can easily recover it - just follow the instructions that are posted on the authorization page of the previously considered service.
Conclusion
In the current article, it was considered how you can get through to a specialist of the subscriber consultation center, and the number of the operator "Motiv" is given. For all questions related to services mobile communication, Internet and telephony, which the client cannot solve on his own, it is recommended to contact the support line. It should be borne in mind that calls to numbers 111 and 8-800-240-00-00 are not charged. And the cost of connecting to a contact center specialist by direct (landline) phone should be checked with a fixed-line service provider. To obtain information about the "Motive" SIM card, you should specify the number, as well as the data of its owner.
« Tariff plan MOBI GSM Connection region Sverdlovsk region Tariffs INSTEAD! For 1200 per month Subscriber number type Federal Payment procedure ... "
Appendix No. 2.1 to the Rules for the provision of mobile radiotelephone services
in the network of the communications operator LLC "EKATERINBURG-2000" for the Sverdlovsk region.
Tariff plan "MOBI GSM"
Connection region Sverdlovsk region
Tariffing INSTEAD! For 1200 per month Subscriber number type Federal Settlement procedure Advance 1 1250,00 rub.
Mandatory initial payment 1200,00 rubles.
Subscription fee 3 Price, rub.
BASIC COMMUNICATION SERVICES
When writing off When not being written off when in the territory of the "Big Ural" 4 monthly fee of the subscription fee Volume of paid services Outgoing long distance connections, min. 6, 7 Not provided Volume of Internet traffic at maximum speed in the period from 08:00 to 01:00 50 GB 8 Not provided in the period from 01:00 to 08:00 9- & nbsp– & nbsp–
Notes:
The provision of communication services is made only after the receipt of funds to the account of the Communication Operator sufficient to pay for the services. When the advance payment is exhausted, the transition from advance to credit settlement procedure is applied.
The minimum amount of the mandatory initial payment is indicated, which is charged upon connection. The entire amount of the initial payment is entered into the balance of the subscriber's personal account.
The telecom operator reserves the right to change the amount of the initial balance of the subscriber's personal account when connecting for the duration of promotions or other promotional events.
The subscription fee is debited automatically, in full when connecting / changing tariffication and 30 days after the previous debiting, if the subscriber has the required amount of funds on his personal account.
The subscription fee is not debited from the personal account in case of insufficient amount of funds for debiting it. If the subscription fee is not charged, services are provided in accordance with the tariff plan and tariffication rules.
When changing the tariff plan, tariffication, as well as terminating the Agreement, the cost of the services provided is not recalculated.
"Big Ural" is the territory of the mobile communication network of TG MOTIV, which includes the following regions: Sverdlovsk Region, Kurgan Region, Khanty-Mansi Autonomous Okrug and Yamalo-Nenets Autonomous Okrug.
If the balance of the personal account is zero and negative, previously paid services are not provided.
The paid time includes 300 minutes of outgoing connections to numbers of mobile and fixed operators within the limits of the numbering resource assigned to the subjects Russian Federation (with the exception of outgoing connections to numbers of the region of connection and MOTIV numbers) at no additional charge.
The unit of tariffication for outgoing connections is 1 minute.
The unpaid interval is 3 seconds. Calls longer than 3 seconds are charged from the first second.
Outgoing connections to service numbers are charged in accordance with Appendix # 6 to the Rules for the provision of mobile radiotelephone services - "Tariffs for additional services".
As part of the tariff, within 30 days, 50 GB of incoming / outgoing Internet traffic is provided without limiting the bandwidth in the period from 08:00 am to 00:59 am. After exceeding the volume provided under the tariff, the payment for Internet traffic is not charged, the bandwidth is reduced to 64 Kbps.
Internet traffic consumed when accessing the services "Vkontakte", "Odnoklassniki", "My World", "Live Journal", "Facebook", "Twitter", "Instagram" is provided free of charge, without limiting bandwidth and summed up with Internet traffic provided within the tariff.
Internet traffic consumed is billed every 30 minutes or at the end of the session. When charging, the traffic volume is rounded up to 100 Kb.
The unused balance of the provided volume of Internet traffic at the maximum speed at the end of 30 days from the date of debiting the subscription fee is canceled.
In the period from 01:00 am to 07:59 am, the cost of incoming / outgoing Internet traffic is provided free of charge, without limiting the bandwidth and cannot be combined with Internet traffic provided within the tariff.
After exceeding the volume provided under the tariff, the payment for Internet traffic is not charged, the bandwidth is reduced to 64 Kbps.
To numbers of mobile and fixed-line operators within the limits of the numbering resource assigned to the Sverdlovsk region.
Long-distance connections - outgoing connections to numbers of telecom operators assigned to different subjects of the Russian Federation.
The unit of tariffication for long-distance calls is 1 minute.
International connections - outgoing connections to numbers of telecom operators that are not included in the numbering resource of the Russian Federation.
The unit of tariffication for international connections is 1 minute.
The price of the international component in accordance with Appendix No. 5 to the Rules for the provision of mobile radiotelephone communication services - "Tariffs for intra-zone, long-distance and international communication services".
The "Mobile Internet" service allows you to access the Internet using LTE / EDGE / GPRS technologies (depending on the capabilities of subscriber equipment and network coverage), as well as receive and transmit multimedia messages (MMS).
Access points (APN) are used: inet.ycc.ru, unlim.ycc.ru, sip.ycc.ru.
If the subscription fee is not charged, Internet traffic is provided without charging an additional fee, Internet access is provided at a speed of up to 64 Kbps.
When in roaming Internet traffic paid in accordance with Appendix No. 7 to the Rules for the provision of mobile radiotelephone services - "Tariffs for roaming services".
Access point (APN) used: mms.ycc.ru.
The cost is indicated for each full or incomplete 100 KB. Incoming MMS messages are not charged.
Sending SMS messages to service SMS numbers is charged in accordance with Appendix 6 to the Rules for the provision of mobile radiotelephone services - "Tariffs for additional service services".
If the balance of the personal account is zero and negative, the service is not provided.
Except for incoming connections when roaming.
Appendix No. 2.1 to the Rules for the provision of mobile radiotelephone communication services in the network of the communications operator "EKATERINBURG-2000" for the Sverdlovsk region
- & nbsp– & nbsp–
Notes:
These services are included in the package of services under the terms of the tariff plan and are valid throughout the "Big Ural" territory, unless otherwise indicated in the tariff plan.
Rest additional services communications, their cost and conditions of provision are specified in Appendix No. 3 to the Rules for the provision of mobile radiotelephone communication services - "Ordered additional services".
The service allows you to consume Internet traffic within 24 hours from the moment of its activation without charging an additional fee, without limiting the amount of transmitted / received data and without limiting the bandwidth.
The service is valid only in the territory of the connection region. The access point (APN) is used: sip.uss.ru.
The Service is managed via SMS / USSD service, at the Company's subscriber service offices, or as part of remote service by calling 111 (from a mobile MOTIV) or 8 800 240 0000 (for all regions of the Russian Federation).
When using the "Call Waiting" and "Call Hold" services, each connection is paid for in accordance with the tariff plan and tariffication rules.
When using the "Conference Call" service, the connection with each conference participant (up to 6 participants, including the conference initiator) is paid for in accordance with the tariff plan and tariffication rules.
National roaming is a service that allows you to use communication services in the networks of other mobile operators on the territory of the Russian Federation, outside the boundaries of the territory of the "Big Ural".
International roaming is a service that allows you to use communication services outside the Russian Federation.
Access to the "International roaming" service is provided if there is more than RUB 300.00 on the personal account.
The communication service is provided at the tariffs of the serving communication operator in the region of the subscriber's stay. Settlements for communication services are carried out with the Communication Operator with whom the Agreement has been concluded. During the stay in the network of the serving telecom operator, the service "Call delivery for subscribers in roaming" is provided in accordance with Appendix No. 5 to the Rules for the provision of mobile radiotelephone services - "Tariffs for services of intra-zone, long-distance and international communication".
The service is not provided concurrently with the "Voice mail (HLP)" service.
The service "I'm online" allows you to notify of your appearance in the network of subscribers who could not get through when the called subscriber's phone was turned off or was out of the network coverage.
As part of the service, the cost of an outgoing connection to the numbers of mobile and fixed-line operators in the Russian Federation is 2.50 rubles / min, excluding outgoing connections to the numbers of the connection region and MOTIV numbers. Outgoing connections to numbers of the region of connection and to MOTIV numbers are charged according to the tariff plan.
The service applies only to the region of connection.
The service allows receiving incoming calls in national roaming without charging an additional fee, as well as reducing the cost of all incoming calls while in international roaming to 7.70 rubles per minute of connection.
Services are provided under the terms of tariffication without charging a subscription fee.
Prices are indicated in rubles including VAT 18%.
In case of non-use of the Communication Services for 89 consecutive calendar days, starting from the 90th day, a subscription fee of 5 rubles per day is charged. The subscription fee is charged until the zero value of the balance on the personal account is reached.
The Communication Services Agreement will be deemed terminated due to the subscriber's unilateral refusal to execute the Agreement if the subscriber does not use paid services within 90 calendar days, or does not replenish his personal account.
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TARIFICATIONS ARE CLOSED FOR CONNECTION! Appendix No. 2.1 to the Rules for the provision of mobile radiotelephone communication services in the network of the communications operator LLC "EKATERINBURG-2000" for the Sverdlovsk region. Tariff plan "MOBI GSM (Q)" Sverdlovsk Region Region of connection Federal Type of subscriber number Payment procedure Advance NEXT FRESH 4 Tariffication 1 Price, rub. 2 BASIC COMMUNICATION SERVICES 3 1st minute from the 2nd minute NEXT 2 SPRING DREAM 6 5 FROM THE WHOLE SOUL 4 from 01.05 to 30.09 from 01.10 to 30.04 Second from the second 5 minutes Second from the first 4 seconds YOUR BASIS 5 MOBI-SUMMER 5 YOUR FRIENDS Included in the tariffication price Subscription fee The price of one minute of an outgoing connection while in the "Big Ural" 7.8 To subscriber numbers MOTIV 1.80 Included in the tariffication cost 0.49 0.60 1, 80 To other numbers of telecommunication operators of Long-distance / International calls 1.80 Not provided 12 1.00 1.30 2.00 2.60 3.00 3.90 0.80 2.50 2.79 3.70 0.30 6 , 20 5.80 Not provided Price of outgoing connection to other numbers of telecom operators + long-distance / international component 14 2.50 2.40 10 To numbers ordered as "close" 11 Incoming calls 1.20 0.90 To federal numbers of operators communication 9 13 Included in the tariffication cost Notes: 1 Communication services are provided only after operator's odds enough money to pay for the services. 2 Prices are inclusive of 18% VAT. 3 To service on a different tariffication of the "MOBI GSM (Q)" tariff plan, available for connection, the Subscriber can use the "Change of tariffication" service. The cost of the service is indicated in Appendix No. 3 to the Rules for the provision of mobile radiotelephone communication services - "Ordered additional services". 4 The unit of tariffication for outgoing connections to telecom operators' numbers within the numbering resource assigned to the Sverdlovsk region while in the Sverdlovsk region is 1 second, starting from the first second. The unit of tariffication for the rest of outgoing connections while on the territory of the "Big Ural" is 1 minute. 5 The unit of tariffication for outgoing connections to telecom operators' numbers within the numbering resource assigned to the Sverdlovsk region while in the Sverdlovsk region: duration up to 60 seconds - 1 minute, starting from the second minute - 1 second. The unit of tariffication for the rest of outgoing connections while on the territory of the "Big Ural" is 1 minute. 6 The unit of tariffication for outgoing connections while on the territory of the "Big Ural" - 1 minute. 7 "Big Ural" is the territory of the mobile communication network of TG MOTIV, which includes the following regions: Sverdlovsk Region, Kurgan Region, Khanty-Mansi Autonomous Okrug-Yugra and Yamalo-Nenets Autonomous Okrug. 8 The unpaid interval is 3 seconds, calls longer than 3 seconds are charged from the first second. Outgoing connections to service numbers are charged in accordance with Appendix 6 to the Rules for the provision of mobile radiotelephone services - "Tariffs for additional service services". 9 To numbers of mobile operators (except for MOTIV) within the limits of the numbering resource assigned to the Sverdlovsk region. 10 To the numbers of fixed-line operators within the limits of the numbering resource assigned to the Sverdlovsk region. 11 For tariffication "FROM WHOLE SOUL" 3 "close numbers" are provided. Only phone numbers of MOTIV network subscribers can be ordered as "close numbers". Set phone numbers ordered as "close" must be made through 8 or +7. 12 Long-distance connections - outgoing connections to numbers of telecom operators assigned to different constituent entities of the Russian Federation. The unit of tariffication for long-distance calls is 1 minute. International connections - outgoing connections to numbers of telecom operators that are not included in the numbering resource of the Russian Federation. The unit of tariffication for international connections is 1 minute. 13 The price of the long-distance / international component according to Appendix No. 5 to the Rules for the provision of mobile radiotelephone communication services - "Tariffs for intra-zone, long-distance and international communication services". 14 Except for incoming connections when in roaming. 5 RATES CLOSED FOR CONNECTION! Appendix No. 2.1 to the Rules for the provision of mobile radiotelephone communication services in the network of the communications operator "EKATERINBURG-2000" LLC for the Sverdlovsk region. Tariff plan "MOBI GSM (Q)" Sverdlovsk region Region of connection SPRING DREAM Tariffication ADDITIONAL SERVICES 1 SMS transmission to subscriber numbers MOTIV OTHER RATES Price, rub. 0.90 3 2 1.20 3 Outgoing SMS to numbers of subscribers of other operators in the Russian Federation Outgoing SMS to numbers of subscribers of international operators Incoming SMS (via the Internet, from a subscriber device) 4.95 3 Included in the tariffication price Mobile Internet 4 LTE / EDGE / GPRS (for 1 Mb) 5 6.60 6 WAP (for 10 Kb) 7 0.35 6 MMS 8 Call waiting 10, Call hold 10, Conference call 11, Caller ID, Long distance access, International access communications 12, National roaming 13, International roaming 13, Data transmission via voice channel 14, Reception and transmission of SMS-messages, Mobile Internet 5.00 9 Included in the tariffication price 15 Notes: 1 These services are included in the service package under the terms of the tariff plan and are valid throughout the "Big Ural" territory, unless otherwise specified in the tariff plan. The rest of the additional communication services, their cost and conditions of provision are specified in Appendix No. 3 to the Rules for the provision of mobile radiotelephone communication services - "Ordered additional services". 2 3 Prices are indicated including VAT 18%. The cost is indicated for each message sent. The cost is valid only when sending SMS messages to subscriber numbers. The transfer of SMS messages to service SMS numbers is charged in accordance with Appendix 6 to the Rules for the provision of mobile radiotelephone services - "Tariffs for additional service services". 4 The "Mobile Internet" service allows you to access the Internet using LTE / EDGE / GPRS / WAP technologies (depending on the capabilities of the subscriber equipment and network coverage), as well as receive and transmit multimedia messages (MMS). 5 6 7 8 9 Access points (APN) are used: inet.ycc.ru, unlim.ycc.ru Internet traffic consumed is billed every 30 minutes or at the end of the session. When charging, the traffic volume is rounded up to 100 Kb. The cost is also rounded up mathematically to the nearest 1 kopeck. The access point (APN) is used wap.ycc.ru The access point (APN) mms.ycc.ru is used. The cost is indicated for each outgoing message. Paid for each complete or incomplete 100 KB - 5.00 rubles. (including VAT 18%). Incoming MMS messages are not charged. 10 When using the "Call Waiting" and "Call Hold" services, each established connection is paid for in accordance with the tariff plan and tariffication rules. 11 12 13 When using the "Conference Call" service, the connection with each conference participant (up to 6 participants, including the conference initiator) is paid for in accordance with the tariff plan and tariffication rules. The service is provided if there is more than RUB 200.00 on the personal account. National roaming is a service that allows you to use communication services in the networks of other mobile operators on the territory of the Russian Federation, outside the boundaries of the territory of the "Big Ural". Access to the National Roaming service is provided if the personal account has more than RUB 100.00. International roaming is a service that allows you to use communication services outside the Russian Federation. Access to the "International roaming" service is provided if there is more than RUB 300.00 on the personal account. The communication service is provided at the tariffs of the serving communication operator in the city of the subscriber's stay. Settlements for communication services are made with the Communication Operator with whom the Agreement has been concluded. During the stay in the network of the serving telecom operator, the service "Call delivery for subscribers in roaming" is provided in accordance with Appendix No. 5 to the Rules for the provision of mobile radiotelephone services - "Tariffs for services of intra-zone, long-distance and international communication". 14 15 The cost of the established outgoing connection is paid in accordance with the tariff plan and tariffication rules. These services are provided under the terms of tariffication without charging a subscription fee. The Communication Services Agreement will be considered terminated due to the subscriber's unilateral refusal to execute the Agreement if the subscriber does not use paid communication services and / or refills within 90 calendar days (within 270 days - only for "FROM ALL SOUL") your personal account.
The mobile operator Motiv is currently the largest regional operator in Russia. The geography of activity includes Sverdlovsk and Kurgan regions, Khanty-Mansi and Yamalo-Nenets autonomous okrugs. The head office is located in Yekaterinburg. The owner is Yekaterinburg-2000 LLC, but it is impossible to say for certain who actually controls this company.Officially, the founders are three foreign companies, one of which is registered in the United Kingdom, and the other two are in the West Indies, but it is generally accepted that the key owner is entrepreneur Vitaly Vasilyevich Kochetkov, who, again, officially owns 4% of the shares.
History
The history of Motiv is connected with one of the three companies that were the pioneers of cellular communications in the Ural Federal District.Since 1995, Uralvestkom began operating, whose network was based on NMT technology, a little later, in 1997, Uraltel entered the market, operating in the GSM standard, and the object of our interest will be the Yekaterinburg Cellular Communications operator, which used the DAMPS standard. which has been around since 1995.
The company did not yet have its own trademark; instead, it used the Beeline brand, announced two years earlier.
However, in 2002, VimpelCom began independent activities in the Urals Federal District, and Yekaterinburgskaya Sotovaya Svyaz needed its own trademark.
A telecommunications group "Motiv" was created, which included, in addition to LLC "Yekaterinburg-2000", which was engaged in cellular communications and provision of Internet access, three more companies:
- LLC "European-Asian Highways" (intrazonal communication).
- LLC "Mobifon-2000" (satellite, international and long distance communication).
- Perm Telephone Company CJSC (stationary telephone communications in the Perm Territory).
Competitors in this field are Uraltel and, which came to the market at the beginning of the 2000s, and operated under the Utel brand.
By 2010, the license for the frequencies used by the DAMPS network expires completely, and the network stops working, but this did not create any particular problems for Motiv. By that time, the subscriber base had reached two million people, which is quite a lot by regional standards.
In 2011, following the results of the competition, the operator became the owners of licenses for the provision of communication services in three more regions, albeit far from the most prestigious ones: the Kurgan Region, Khanty-Mansiysk and Yamalo-Nenets Autonomous Okrugs. The commercial operation of the networks began with the fledging of the schedule - already in 2012 they started working in all three regions.
Lack of licenses for 3G mobile Internet became a serious problem. During the corresponding competitions, all frequencies went to members of the then “big three”, and the rest of the operators were “overboard”.
But a little later, it was possible to smooth out its severity a little: Motiv received a license to use frequencies for 4G, and at the end of 2014 the mobile Internet started working in all regions of the operator's presence.
In 2016, the general director of Motiv, Vyacheslav Yukhimovich, died untimely, and Alexei Gennadievich Artemasov, who had worked in the company since the early nineties, was appointed to replace him, and he heads it at the time of this writing.
In 2019, a cooperation agreement was concluded between the operator and the manufacturer of telecommunications equipment, within the framework of which new technologies will be introduced to increase the speed of work in LTE networks, preparations for implementation mobile internet fifth generation and test frequency redistribution between 2G and 4G.
User reviews
In the "popular rating" of the popular resource banki.ru, the operator is in eleventh place.
Not a very impressive result, but the company follows almost immediately after the "big four".
Other major regional operatorsthat have their own networks, it seems, did not even make it into the top twenty, and most of the first positions in the rating are occupied by fresh MVNOs of the type that actively carry out advertising work with potential clients and have not yet acquired a “collection” of haters.
48 reviews is not too little, again, for a regional company. The average score is not particularly critical here - it is obvious that the negative will dominate.
It is not accepted in our country, and probably in the whole world, to waste time on gratitude for the services rendered without appropriate motivation.
There are still a couple of positive reviews.
The first thing that attracts attention is the comparison with the "Big Four" in terms of imposing paid subscriptions, and clearly not in favor of the latter. This is especially sinful.
The coverage is also praised, at least in the Sverdlovsk region. How things are in the Khanty-Mansi Autonomous Okrug or Yamal-Nenets Autonomous Okrug is still a big question.
But even in positive reviews there is a complaint about the lack of 3G Internet and profitable roaming across Russia.
Now let's see what they say bad about Motiv Telecom.
There are many complaints about the insufficient quality of the mobile Internet.
Most of the complaints are about the speed and stability of the connection.
There are several complaints about the company's untidiness in relation to its subscribers: writing off funds, creating debts from scratch and other "fun" that small mobile operators love so much.
Like any self-respecting provider of telecommunications services, Motiv Telecom offers its subscribers equipment at fairly reasonable prices.
However, its quality often leaves much to be desired.
And although the company itself does not have production facilities, and orders modems and routers in China, the responsibility for such situations still lies with it.
There were practically no reviews of Motiv Telecom on other Internet resources. But on the whole, the picture is more or less clear. There are too many complaints about fraud from the company to be ignored.
And with the speed of the mobile Internet, again, not everything is in order.
But in any case, the operator is one of the largest players in the telecommunications services market in the Sverdlovsk Region, and, importantly, it has its own network.
And its subscriber base is more than solid by the standards of the second echelon, although it does not even come close to the outsider of the "Big Four" -.
And although the company does not have any particular growth prospects, it still takes certain steps with an eye to the future, clearly hoping to snatch a piece in the next division of the pie - the distribution of licenses now for 5G Internet.
Taking into account the persistent rumors about Vitaly Kochetkov's connections with the regional leadership, one can be practically sure: no takeover of the company will take place in the near future, even if the quality of its work drops significantly.
It is necessary for every subscriber to contact an operator that provides communication services. Indeed, sometimes it can be problematic to independently solve a problem and find an answer to a question of interest. This is especially true of mobile operators, about which there is little information, since they are not very common, in contrast to the main three mobile service providers. The operator "Motive" also belongs to them. How do I call a contact center specialist and get the information I need? This is what will be discussed in this article.
How to call the Motiv operator?
The services of the company, whose name is given in the title of this article, are used by subscribers of the following regions of the country: Kurgan Region, Perm Territory, Yekaterinburg (plus the region), Khanty-Mansi Autonomous Okrug, Yamalo-Nenets Autonomous Okrug. It is for them that the operator provides various channels for obtaining information on services. These may include: mobile communications, telephony, Internet. However, not all of these areas provide a complete list of services. For example, in the Yamalo-Nenets Autonomous District it is impossible to use cellular services at the moment.
Support numbers
Subscribers of Yekaterinburg and the region can call the call center as follows:
- the call is made from the "Motiva" SIM card when dialing 111 - the call is not charged;
- from cards attached to other operators, you should contact the number indicated on the site, starting with the numbers 8-800 - you will not have to pay for such a call either.
How to call the Motiv operator from other cities?
For subscribers of the Kurgan region, you should use the same numbers for dialing, however, as for users of services located in the Khanty-Mansi Autonomous Okrug and YaNAO.
But for the Perm region, the combination of numbers is indicated separately.
Calling the contact center from a landline phone
You can contact the customer support service, including from a landline phone. It is enough to dial desired number and wait for the operator's response. Please note that calls to 8-800 are not charged, this applies to both calls from mobile and from fixed line telephones. If the subscriber uses the services of another provider, for example MTS, then the question "how to call the Motiv operator from another operator" will be relevant for him. In this case, you should also contact one of the indicated numbers.
How to call the operator "Motiv" from a mobile
You can send a request to the subscriber department employees from a mobile number. In the event that the connection "Motive" is used, then three units are dialed, in all other situations - one of the numbers given on the official website. Tariffication is carried out in accordance with the tariff plan. The exception is calls to numbers 111 and 8-800.
Contacting support from roaming
When roaming, use toll free number, of course, if the subscriber is not a resident of the Perm region. After all, mobile communication is not provided for Perm residents, and as a result, there can be no roaming. Tariffication will not be carried out, provided that the call is made from the territory of the country.
Another option for contacting support while roaming is the Internet. Further, it will be described through which communication channels it will be possible to obtain the necessary information from the company's specialists.
Please note that the use of the Internet in roaming is charged in a different way than when you are in your home region. Thus, you should use it only if the required option is activated or there is a local Internet (wired or Wi-Fi).
Lisa service
Before calling the Motiv operator, you can use the self-service on the Internet on the operator's official website. "Fox" - this is the name given to the service from the Motiv company, which allows you to independently manage your number / personal account. Having registered on it once, you can perform any operations, connect and deactivate services, change tariff plans, view account data, etc. Subscribers using " Personal Area", have already appreciated its convenience: you can get the necessary data from anywhere - you just have to have the Internet at hand.
Other options for obtaining account information
In addition to the above methods, you can also get answers to long-awaited questions and solve problems through:
- office employees (with a personal visit to one of the salons - the full list is presented on the official website of the operator);
- messengers "Vatsap", "Viber" (Internet required, communication is free);
- shape feedback, which is offered for filling on the official website of the operator;
- online consulting service, which is also posted on the Motiva page on the Internet.
It is more convenient to solve some questions by contacting the operator's office personally - a list of all addresses available for visiting is indicated on the website. You should take your passport with you, which may be required if you have to perform any actions on the client's account.
For users of mobile communications provided by the Motiv company, another service option is possible - through the Vatsap and Viber messengers. In the online chat, you can clarify questions of interest, send wishes and suggestions. It will be possible to get an answer quickly enough, literally online. To apply, you must add the number of customer service posted on the company's website.
The remaining two methods of contacting the subscriber department specialists involve visiting the operator's official resource on the Internet. Having applied through the feedback form, you should remember that the waiting time for a response to such an application can range from several hours to several days.
If you need to more quickly clarify the information, you should call the operator "Motive" or contact through the online consultation form (you can also access it on the official page of the operator). for each region in which the services are provided is presented above).
If such options for seeking help are unacceptable for the subscriber, then how to call the Motiv operator was described earlier - you should use this information.
Conclusion
In this article, we talked about how to call the Motiv operator (Yekaterinburg, Khanty-Mansi Autonomous Okrug, Yamalo-Nenets Autonomous Okrug, Perm Territory and Kurgan Region) and gave a description of other ways to obtain information about the number and manage it. When solving some problems, the options for contacting the contact center remotely are not always acceptable. You should clarify about the possibility of solving the problem via the phone or the Internet in the contact center. It is quite possible that in order to receive answers to questions, you will have to drive up to the salon, taking with you the passport of the owner of the room.
It should also be remembered that when you are in roaming, you need to contact a free number starting with 8-800 - this will save time when solving the problem.