Set up forwarding of incoming calls to any phone near you (landline and mobile, as well as long-distance and international numbers) or transfer calls to voicemail. You won't miss an important call, even if:

• your number is busy;
• you do not respond within the time interval you specified;
• your phone is turned off;
• you are out of network coverage.

* MTS does not guarantee the correct operation of forwarding to service numbers 8-800 -ХХХ-ХХХХ

Expand all

What is the price

• Connection in the My MTS application and Personal Account - 0 rub.*
• When making the first call forwarding per day, a one-time daily fee is charged - 3 rubles**
• Conditional forwarding (no answer, number busy or unavailable. Codes 61, 62, 67).
  • If you are on a home network, pay per minute of conversation according to the terms of your tariff.
  • If you are roaming, pay like this: cost incoming call when in roaming + the cost of an outgoing call when in roaming to the number specified in the forwarding.
• Unconditional forwarding (forwarding all calls. Code 21).
  For a minute of conversation you pay according to the terms of your tariff. Both in the home region and roaming.

* Excluding archived tariffs: Avangard, Active, Business 200 (federal), Business 400 (direct), Business 400 (federal), Business 600 (direct), Business 600 (federal), Business Universal (direct), Business, Summer , Local, Favorite, Youth, MTS.OPEN, MTS.Business Minute, Optima 100, Optima 200, Optima Evening, Optima Day, Optima Universal, President, Rational, Sleigh, Elite. The cost of connecting to the service for these tariffs is 33.87 rubles. with VAT.

** A one-time daily fee is charged based on the first fact of forwarding per day when a number with forwarding configured is in the home region and the fact of unconditional forwarding when outside the home region (excluding forwarding to voicemail and forwarding via the services “They called you” and “My new number”).

All prices are indicated in rubles including taxes.

Attention! A call forwarded to you from another phone is charged as a call from the number from which it was originally made.

How to set up

You can configure the service:

• through the phone menu (see the instructions for the device);
• by contacting an MTS store with a passport;
• using the following universal commands:

Forwarding condition	Enabling	Cancel
Redirection condition: All calls	Turn on: **21* phone number[*TS] 1 #(call)	Cancel: ##21[*TS]#(call)
Redirection condition: If the phone is busy	Enable: **67*phone number[*TS]#(call)	Cancel: ##67[*TS]#(call)
Redirection condition: If your phone is turned off or out of range	Enable: **62*phone number[*TS]#(call)	Cancel: ##62[*TS]#(call)
Redirection condition: If you didn't answer the call	Enable: **61*phone number[*TS*time interval]#(calls)	Cancel: ##61[*TS]#(call)
Redirection condition: Deactivating all codes		Cancel: ##002#(call)

1 Information in brackets is not required.
The forwarding number is entered in international format.

Example:

to landline numbers:
**code *+7 area code xxxxxxx#(call)

Activating Call Forwarding to federal MTS numbers:
**code *+7 xxx xxxxxxx#(call)

To activate call forwarding to an international number, the recipient's number must be specified only in international format. In this case, the “International Access” service is required.

Attention! When setting forwarding under the “no response” condition (code 61), you can set the time (in seconds) after which the PV will work (timer: 5, 10, 15, 20, 25, 30). If forwarding under the “no response” condition is activated for the first time, and the time after which the forwarding should work is not specified, then a timer is set for 5 or 15 seconds (information based on tests performed on different SIM cards). If forwarding by “no answer” is set not for the first time (without specifying the time of no answer), the timer that was used last time is automatically set.

When setting up call forwarding, you can use the “TC” parameter - telephone connection type (default is 10):
10 - all types;
11 - voice;
13 - fax;
25 - data.

When re-issuing a SIM card, do not forget to cancel the forwarding yourself.

If you have activated the Internet Calls service, setting up call forwarding in the smartphone menu and using universal commands is not available. Call forwarding can be configured in

For people living in an urban culture who need to constantly keep their finger on the pulse, the forwarding service is very useful. The citizens of our country who truly value time are no exception. The forwarding service from a landline phone to a mobile phone from Rostelecom is very convenient. Available to absolutely all subscribers without exception.

How can forwarding from a landline be useful?

The option given as an example guarantees certain advantages to those who simultaneously use several means of communication. Firstly, they always stay up to date, and secondly, several people can answer one call, which is especially valuable when it comes to group work. It should be noted that the Rostelecom provider offers redirection not only from landline phone to mobile, but also from online messengers. Technically, such a service is quite specific, but we are not talking about it now.
If we talk about call forwarding by Rostelecom in general, we can highlight the one that is carried out from a landline number to a landline number, and the one that is related to a mobile phone. The first option is in demand among office workers and small enterprises where one number is serviced by several devices. The second one will be useful when it comes to advertising and disseminating information about the brand.

Under what conditions is the forwarding service provided?

Redirection from landline to mobile by Rostelecom is carried out in various ways. Each of them starts working as soon as the main number does not accept the call. The types of forwarding offered by the operator are available to all subscribers without exception:

• Unconditional forwarding from Rostelecom - dialing to a new number is carried out regardless of the reason for the subscriber’s inability to reach a landline number. Activation of the service is carried out by dialing the combination *21*phone number (without plus)# and a call button. Using the same combination of symbols and numbers (*21#) , you can find out the status of the service.
• When the number is busy - if one operator does not answer, the second one connects. In this case, a similar combination is used, namely *22*connected number# and a call button.
• Forwarding Rostelecom from a landline phone after 4 calls is an option for the most persistent. For those who intensively “attack” one number, it redirects the call to a secondary one. To activate, dial a request from your phone *19*, then phone number, # call button.

The described services are used in various situations, everyone chooses the option that suits them.

As far as fees are concerned, charging a certain amount of money is stipulated. Price call forwarding in the home region is 1.5 rub./min. Important point, outside the state, charging is carried out in accordance with roaming tariffs, which means the price is higher. You can deactivate the service by entering the phone menu and going to Settings - Call forwarding - Disable. If any difficulties arise, you can always contact the Call Center for help.

You can go out for lunch, leave the office for the weekend, and even go on business trips without fear of missing important news. By using call forwarding services, you will always remain in touch with those you want to hear, and you can be unavailable for those whose calls are unwanted.

Forwarding functionality

Redirecting incoming calls will allow you to keep your personal phone number secret - the office PBX will not tell it to the person who called you. In addition, forwarding a number from an office to a personal one can be done unnoticed by the caller, simulating your presence at the workplace.

This service will allow you to combine all your phone numbers: business, personal, home, virtual SIP number. By creating a specific scenario, you will be able to manage incoming calls at your discretion, accepting or ignoring them, sending calls to answering machine or addressing them. The SIPBOX platform allows you to set many conditions that determine the behavior of the PBX when an incoming call arrives. These conditions include the time the call was received (working, non-working), as well as the triggering of an action depending on whether the subscriber belongs to the “white” or “black” list (the caller-ID option is implemented).

Call forwarding modes

The redirection server can operate in 2 modes: conditional or unconditional (absolute) redirection. The last option involves forwarding all calls to set number; it will work if the condition you specify is met, for example, if the caller's number is whitelisted by you.

Using the PBX provided by our company, calls are forwarded in full automatic mode. All you need to do is set up redirection, i.e. activation of the service and its configuration. SIPBOX does not limit the capabilities of its clients: you can enable landline to mobile forwarding, route a call to a VoIP connection using SIPBOX gateways, and even filter calls by IP attributes, forwarding them at your own discretion. In addition, the redirection program will be able to authorize your company's employees, giving them access to the service.

If you or your employees go on business trips abroad from time to time, you have probably encountered the need to pay hefty telephone bills - roaming communications cost a lot. Using forwarding via the SIP protocol, you will significantly reduce your costs, including for calls in roaming.

Call forwarding cost

Surely you are interested in the question regarding the cost of forwarding from home to cell phones employees or from an office phone to SIP numbers. We have developed transparent and beneficial for clients tariff plans, according to which any forwarding of incoming calls, including from a landline phone to a mobile phone, is very, very cheap! This is not at all explained by poor communication quality, but by the fact that SIPBOX is a company loyal to customers, whose strategic goal is long-term cooperation.

The call forwarding service is easy to set up. The option is controlled through the intuitive program interface. Even if you have difficulties setting up call forwarding to another number or using this service for communication while roaming, SIPBOX specialists will provide you with free assistance.

Among huge amount services that mobile operators Offer to their subscribers, there are not many truly irreplaceable tools that can significantly facilitate both work and ordinary communication. You can even count them, as they say, on your fingers. And one of these services is redirection. We'll talk about it today.

What is a forwarding service?

This option was created to provide subscribers with the opportunity to receive incoming calls even if the phone number to which the incoming subscriber is dialing is unavailable or is out of network coverage.

Of course, all the nuances of the functioning of this service are configured individually. It is important to note that directly due to the relative complexity of setting up this option, subscribers refuse to use this convenient service. And they do it all in vain, because you can figure out the setup quite quickly, and below we are going to deal with this issue.

How to enable forwarding

First, to start using the option, you need to activate it. This opportunity is available to subscribers when filling out a written application in the office or when contacting contact center contact support specialists. Naturally, the second method is more comfortable, and we recommend using it.

Depending on the region of connection, as well as the type of service provided to subscribers (mobile/landline), the cost of connecting to the service and the subscription fee for its use may differ.

Operating modes and option settings

The forwarding service from Rostelecom can operate in several modes, the list of which comes down to three options:

Unconditional.

When the number is busy.

If there is no answer.

We suggest below to understand the basic conditions of each type of redirection, as well as how to configure them:

• The unconditional option implies automatic redirection of incoming calls to the specified number, regardless of the reason for which the call was not made. This is an ideal option for setting up the service for those subscribers who do not want to understand all the settings of the option. Activation of the service is carried out by dialing a USSD request of the form *21*TELEPHONE# instead of “TELEPHONE”, you must specify the number to which the call will be redirected. If you want to view the current service settings, Rostelecom has provided an additional command for this purpose: *#21#;


• The forwarding function when a number is busy probably does not require further explanation, because with it everything is already extremely obvious: if the number to which the call is made is busy, incoming call, it will automatically be transferred to the additional one specified in the service settings. Configuration is carried out by entering the combination *22*TELEPHONE#. You can check the status of the service to make any possible adjustments by entering the combination *#22#;


• The last option of the service implies automatic translation the calling subscriber, provided that after 4 calls no answer was received. Activation of the service is available using the code *19*TELEPHONE#. You can check the service status using the code *#19#.

How to disable forwarding on Rostelecom

If you no longer need to use this option, or decide to refuse to pay a subscription fee for its use, the Rostelecom operator, naturally, has provided appropriate options for disabling it. You can use the following USSD combinations:

• #21# – disable the unconditional forwarding option;


• #22# – deactivate call forwarding when the number is busy;


• #19# – disabling the service if there is no response from the subscriber.

Among those provided by the company additional services Rostelecom forwarding and the settings of this option are used most often by users. This option is used in cases where there is a need to redirect calls to other subscribers in various situations: the network user is busy, there is no answer to phone call, being outside the network coverage area, turning off the device, notifying subscribers about a change of number from the phone book, and others.

Situations often arise when a landline telephone user is unable to receive an incoming call. To solve this problem, you can use the service of redirecting incoming calls from landline to mobile phone. To do this, you need to contact the nearest office of the company or call the Rostelecom contact center by phone Hotline 8 800 100 08 00 (for citizens), 8 800 200 30 00 (for legal entities and entrepreneurs). The call is free throughout the Russian Federation.

You can enable or disable the call forwarding service on your smartphone by setting up the service using the device itself. Most often, the function is located in the "Calls" section of the phone settings. Manufacturers provide several options, among which you can choose the most convenient one. You will need to provide a phone number for forwarding.

Connection using USSD request

Service with mobile device or tablet is connected by sending a USSD request. The USSD request is convenient due to its ease of use and immediate response, since the response message is sent by an auto-informer, and there is no need to wait for a connection with the company operator. In addition, these requests are free, which is important for saving subscriber money.

To send a USSD request to the provider, we perform a series of operations sequentially: open the dialing interface, dial the * icon, enter the desired combination of numbers, put the # icon, and finish the operation by pressing the call key.

Rostelecom offers various options USSD requests to enable redirection of phone calls to other network users.

However, do not forget that phone numbers in USSD requests are entered in the international format: dialing begins only with 7, and not with eight. The combinations below assume that "7ХХХХХХХХХХ" means the phone number to which the phone call will be forwarded.

To activate unconditional forwarding, dial the following combination: **21*7ХХХХХХХХХХ*#. To cancel the option, enter ##21#.

To forward a call when the number is busy, enter **67*7ХХХХХХХХХХ*#. To deactivate the service, dial ##67#.

To enable call redirection when there is no response from the subscriber, send the following USSD request: **61*7ХХХХХХХХХ*#. To cancel this option, enter the combination ##61#.

If the user is outside the GSM coverage area or the subscriber’s device is turned off, redirection is performed with the command **62*7ХХХХХХХХХ*#. To deactivate the service, send a request ##62# to the provider.

For example, a subscriber needs to make a redirect to MTS. We do this using the command **21*phone number*#. We complete the operation by pressing the call button. At the same time, do not forget that telephone dialing begins with the number 7.

The USSD request can be entered into the phone book for convenience, in order to simplify call redirection in the future.

To cancel all installed types of forwarding, just send the following USSD request to the operator: ##002#.

As you can see, the USSD command, which enables or disables the required type of option, depends on the type of forwarding used. Also, do not forget that redirection does not apply to SMS messages.

How to connect CallerID from Rostelecom

The ability to identify the number of an incoming call is achieved using the Caller ID service, which is provided by Rostelecom to users. However, to use this service, the subscriber must have the Caller ID function on the landline telephone, otherwise connecting the option automatic detection numbers will become meaningless. Therefore, when purchasing, it is important to check with the seller for information about the presence and or absence of the Caller ID function in the telephone.

Unconditional call forwarding

When connecting to this service, the subscriber sets a phone number to which incoming calls are immediately redirected, regardless of the situation.

Call forwarding when the number is busy and the subscriber does not answer

The parameters of this option make it possible to redirect calls to a number specified by the subscriber in following cases: if the subscriber’s phone is busy during a call, and also if the user does not answer the main phone.