Where to buy an online checkout
One of the difficulties when working with a new type of cash register equipment may be obtaining a copy of a payment document. The need for a duplicate can arise in the following situations:
- technical problems (failure of the cash register, broken tape, etc.);
- buyer's request.
There are several ways to duplicate a check at the checkout:
- through the fiscal data operator (OFD);
- using the "Copy of the receipt" application;
- through email directly from the fiscal accumulator;
- through the 1C program;
- using the "Return" function.
IMPORTANT! You can restore a cashier's receipt within 30 days after making a purchase.
How to get a copy through a fiscal data operator
This method has the greatest legal effect. It is also convenient in that payment receipts will be duplicated automatically - sent to the client by e-mail and mobile phone... To take advantage of this opportunity, you need to perform preliminary actions in the 1C program:
- select the option "Reference data and administration";
- select "ФЗ-54" in the option settings;
- tick the option "Send electronic checks after breaking through to the cash register";
- if you wish, you can specify "Do not print a receipt on the cash register when sending an electronic receipt" or set up a schedule for sending receipts. In the latter case, receipts will be sent every knock to all buyers at the specified time.
IMPORTANT! For sending duplicates of documents on completed payments, both mass and personal, a fee may be charged. The tariff depends on the OFD.
How to get a copy via 1C
This method is very similar to the previous one. In the "ФЗ-54" option, you must select the functions "Send electronic checks by SMS through the fiscal data operator" and "Send electronic checks by E-mail through the fiscal data operator".
The differences between the above two methods:
- when transferring data through the OFD, duplicates are sent to customers automatically immediately after payment for a product or service or according to a specified schedule;
- data transfer via 1C assumes that the need to send a copy of the receipt of payment is indicated by the cashier when working with the device (field "Cashier's workplace", menu item "Payment form"). He will need to enter the customer's phone number or email address.
If the consumer demands to duplicate the payment document immediately, the cashier has the right to enter the organization's e-mail and print a receipt from his workplace.
How to get a copy through the "Copy of receipt" application
"Copy of the check" - paid application, which is installed in the personal account on the OFD website. If available, the cashier, when working with the device, indicates that two copies of the payment document are required, and a copy will be issued automatically.
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IMPORTANT! The application does not provide automatic duplication of a copy of a payment document, however, electronic receipt recovery can be set manually via Personal Area on the OFD website.
How to get a copy from the cash register memory
You can restore the receipt in electronic form without using special programs and applications. Sending a copy of a payment document is carried out as follows:
- The buyer expresses a desire to receive a duplicate, fills out a consent form for the processing of personal data and indicates contact information.
- With the help of the cash register, the seller enters the specified data and generates an electronic receipt.
- A message with a copy of the receipt is sent to your mobile phone or email.
IMPORTANT! Printed receipts are duplicated only at the request of the client, regardless of the method of copying. The current legislation does not provide for the mandatory transfer of a digital copy of a payment document to the buyer of the goods or the consumer of the service. Issuance of a paper original upon receipt of an electronic copy is also optional, but desirable. Online stores are required to issue electronic receipts as they have no other means of providing receipts to consumers.
How to get a copy through the "Return" function
This is the most time consuming and least rational way of obtaining a duplicate, but in exceptional cases it can also be used (if the client refuses to provide personal data, printing a receipt at the workplace is also impossible in other unforeseen situations). If the cashier decides to make a second copy through check correction, the procedure is as follows:
- issue a refund and print a flow correction receipt;
- re-pierce all check positions;
- print a payment document.
IMPORTANT! Correction and refund checks are different documents! A return receipt is issued to a customer who wishes to return the product or refuse an already paid service. After issuing such a document, it will not be possible to break through the positions again.
There are situations when it is necessary to restore a lost check. Let's figure out what possibilities exist and which of them will be the most optimal in your case.
We restore the lost check and Z-report from EKLZ to FR Shtrikh using the "Driver Test" utility.
In the article, we will analyze how to print a control tape stroke M, FR K, light, PTK, Combo, Mini, NCR independently. Follow the procedure according to the instructions, otherwise the registrar can not receive the lost check or Z-report.
Important information! Do not click the "Close ECLZ archive" button. Otherwise, you will have to replace the EKLZ unit.
Protected electronic control tape - EKLZ contains all sales and cancellation receipts for the period from the last replacement to the current moment. We can print an analogue of a check or Z-report, but only until the date the block is replaced with a new one. Usually, the replacement date is noted in the call log, the cashier log of the operator, on the registration card, in the additional sheet of the version passport. You can get this date of the nearest replacement from the driver, but due to the fact that this button is located next to the closing of the EKLZ block, we will not do this.
If the message “No requested data” appears in the window with the driver error line by pressing the print buttons described below, then either you entered incorrect dates - numbers, or the data you requested was contained in the replaced ECLZ block. In the usual way to pull out - it is not possible to print the data, only with the help of the CTO.
EKLZ control tape printout
To remove the control tape, we launch the driver, if it is not configured or we launch it for the first time, go to the article on the initial settings of the FR Barcode driver test, my full instructions are here. 
After the driver saw the registrar, go to the EKLZ tab, as a rule, it is located on the right side in the middle of the tabs, but there are old versions in which the tabs are located at the top.
The drop-down tab consists of several sub-items that appear when you click on it. 
The tab consists of the following tabs - windows:
- EKLZ reports
- EKLZ report printing
- Operations with EKLZ
I urge you to use only the “Print EKLZ reports” tab, otherwise, due to erroneous closure, it is very easy to spoil the EKLZ block with the need for its subsequent replacement.
After selecting the "EKLZ" tab, select the appeared tab "Print EKLZ reports". The following window will open: 
After that we enter in the fields "Shift number" - the cancellation number - the shift number, the Z-report to get its number must be printed out. all checks punched for this shift.
Then we press the button on the right "Control tape for the shift".
As a result, a control tape will be printed on paper on the fiscal machine. If the printing did not go, we read the reason for the error in the "Error" line below.
Duplicate sales receipt from EKLZ KKM FR Shtrikh (modified analogue of a lost lost receipt)
To print an analogue of a lost check, we need the PDA number - located at the bottom of the check before the hash symbol "#".
We enter this rather long number in the “PDA number” field, after which we press the button on the right “Read document by PDA number”. After that, an analogue of the lost receipt we need should be printed. But usually we only know the date and amount of the check, in order to find out the PDA number of the lost check, it is logical to first print the above mentioned "Control tape" when the lost check was broken. 
When the shift number is not known, it would be most correct to remove a detailed date report and see the shift number in it.
To do this, enter on the keyboard or set it with the mouse in the selected calendar in the field "Start date", "End date" - dates with a margin of one day before and after the day of interest to us. The reserve is made in case, for example, the shift was removed after 24-00 or two cancellations were removed per shift.
Make sure that at the top of the window there is a circle in the "Report Type" - "full".
After setting the dates on the right side, we press the button "Report on shifts in the date range", a tape with dates-sums and numbers of cancellations for these dates will be printed. We look at the cancellation number according to the instructions given above, we print the control for the cancellation number we need. 
If you accidentally entered the wrong date - for example, the whole year, then to interrupt printing, click the "Interrupt document printing" button.
Z-report - print a duplicate of the Z-report using the driver "Test POS printer driver" from KKM FR (Bar M, FR K, light, PTK, Combo, Mini, NCR)
If you have lost the Z-report, then the actions are similar to the above - enter the number of the lost receipt in the "Shift number" field, and press the button on the right "Read the total of the shift by shift". After that, a check will be printed on the results of the shift.
The non-zeroing amount must be calculated manually - by adding the previous non-zeroing amount with the given sales amount for the given shift.
List of possible errors
- checkout error no connection
- error kkm no connection
- KKM driver test error 1 no connection
- fiscal registrar connection error
- error code fiscal registrar
- fiscal registrar error no connection
Penetration of the check in the cash register bypassing the cash program, adding a sale through the factory utility (the check got into the program - but did not go through the KKM - the PC hung, the program crashed, etc.)
Go to the "Registration" tab. We enter in the “Price” fields the amount that needs to be punched in the current shift bypassing the cash program. The same number should be in the field “Amount1” = “Cash” - the first type of payment, or “Amount2” - the second type of payment - “CASHLESS - CREDIT - BANK” (most often only two types of cash-by-bank transfer are used).
Shown below is an example “with 1 ruble 11 kopecks”, punched by the first type of payment - “CASH”.
After entering the amount in the desired type of payment, set the amount to “1”, and do not change the rest. In order to see another department number in the check, change the number to the desired one; in the “Line” field, you can enter the name of the product.
We press the button “Sale” (it is necessary to make a return in the current shift - the button “Return of sale”) and then “Close the receipt”. Depending on the settings of the option of the first table, when you click Sell, you can immediately see the line - a strip on paper, or the check will pop out immediately after clicking “Close Check”. In the first case, if you see that you have made a mistake in something, then you can cancel the not yet closed check by clicking the "Cancel check by administrator" button. If you have already clicked “Close the check”, then you can't fix anything - you can't cancel it. 
If you do not enter values in the Amount1 or Amount2 fields, the program will display an error “invalid fractional value”: 
If you put a full stop instead of a comma in kopecks, the message “… is an invalid fractional value” will appear 
Material provided by the site http: //Vse-Kassy.rf
The issue is easier to solve in modern online cash registers
If completely different situations arise, the buyer may need to re-check. For example, if the main check is lost to them, and a supporting document is required for reporting. In this case, the store has the right to issue a duplicate receipt, and this can be done even 30 days after the purchase. In this article, we will consider how to make a duplicate of a check on a cash register.
What is a duplicate check
A duplicate check is a repeated check that can be generated at the online checkout even 30 days after the purchase. The need for a duplicate can arise in completely different situations, for example:
- the buyer has lost the check and he asks for a duplicate;
- when the cash register was working, the cash register was cut off (ended);
- there was a technical failure during the cashier's work;
- a duplicate of the check is necessary for the buyer for reporting (while the buyer's check has been preserved).
As we can see, the situations in which the buyer may need a repeat check can be completely different.
Moreover, there will be no so-called footer in the duplicate(footer translated from English means footer). In the bottom field of the receipt, the store places information about promotions, discounts, cashier shift, etc.
A duplicate check can be of two different types: in the form of an electronic check and in the form of a check on paper. These types are absolutely identical and the information they contain is the same.
In what ways can you create a duplicate check
There are several ways to create a print duplicate, for example:
- using the "Copy of receipts" application;
- using the "Return" function.
To generate a duplicate of a check in electronic form, the following methods are distinguished:
- using the 1C program (the receipt is generated from the fiscal accumulator);
- through the website of the OFD (operator of fiscal data) through the "Personal Account".
How to make a duplicate of a receipt at the cash register through the "Copy of receipts" application
As noted above, one of the ways to create a printed duplicate of a receipt is to use the "Copy of receipts" application. This application for online cash registers is paid. The application settings allow you to select the function for automatic printing of duplicate receipts or sending duplicates electronically. When registering a sale, the cashier indicates that the check must be printed in two copies, and the cash register prints both the check and the duplicate of the check.
How to duplicate a receipt using the "Return" function
This method of generating a duplicate check can be called rather complicated, therefore it is not popular either. In order to print a duplicate using the "Return" function, the cashier performs the following actions:
- issue a return;
- by printing out the correction check, re-punch the previously sold goods (services);
- print a check (original document), and then issue a check to the buyer.
Important! If the buyer needs two copies of the receipt, then the application “Copy of the receipt” will need to be installed, and this will need to be done in advance.
Duplicate check in electronic form
If there is no way to make a duplicate of the check on paper, then you can send it to the seller in electronic form. In this case, the check is taken from the fiscal accumulator and sent to the buyer by e-mail. This will require the availability of services such as sending a check via SMS or sending a check to the buyer's e-mail.
It is also possible to configure 1C to send a duplicate check to automatic mode... This can be done as follows: in 1C you need to select the reference data and administration - then the setting, select ФЗ-54 and put a tick in front of "Send electronic checks after breaking through to the cash register". A duplicate of the receipt in electronic form will be sent to each customer online immediately after the purchase. In addition, the section has an option to send an electronic check to certain time... To do this, the entrepreneur chooses a specific time at which customers will send an electronic copy of the online cash register when making a purchase.
How to make a duplicate of a check electronically through the OFD
You can also configure the sending of an electronic receipt using the OFD in 1C. To do this, the following actions are selected in the program: in 1C, you need to select the NSI and administration - then the setting, select FZ-54 and put a checkmark in front of "Send electronic checks by SMS through the fiscal data operator", and then "Send electronic checks by E-mail through operator of fiscal data ".
A duplicate of the online cash register receipt should be sent through the "Cashier's workplace" - "Payment form" field.
Important! Even before the cashier accepts payment from the buyer, he should choose the method by which the repeated check will be sent, as well as enter the buyer's e-mail or his phone number.
Answers to common questions
Question: What if the customer refuses to print the electronic receipt on their own?
Answer: In this case, in order to avoid unnecessary difficulties, the cashier should send a second check, but indicate the e-mail of the store, then print the check himself and give it to the buyer.