The warranty period is assigned for all technically complex goods. This time is especially important for those products that are expensive, such as Cell phones Iphone.

Apple undoubtedly values ​​its name, therefore it is concerned not only with the release of quality products, but also with its timely warranty service. For the purchased iPhone, the warranty is given for a year.

To contact service centers, you need to know not only the repair time, but also the rules that allow you to do it for free. The manufacturer sets a number of requirements for consumers that must be adhered to.

The day the product is sold is considered the starting date of the warranty period. If the date of purchase cannot be proven, then it begins from the date of manufacture of the product. With iPhones, things are radically different. Each gadget from Apple has its own unique number, and upon initial activation, it is registered on the network. Therefore, the warranty starts from the moment the phone is activated. This is extremely convenient, since later the registration date can be viewed online and no supporting documents are required for this.

Please note that iPhones are warranted locally. The service period for devices purchased in the Russian Federation is two years, because this is the minimum period for servicing technically complex goods under the Law "On the Protection of Consumer Rights" No. 2300-1 of 02/07/1992. And in the USA and other countries it is guaranteed only 12 months, as their legislation allows it. Although when buying a gadget, a standard year will be spelled out in the documents, but the right to service from Russians is extended for the same period.

The warranty only covers damage caused by improper factory assembly or transportation. If the phone is used carelessly, the owner will not be able to count on free service.

Buying a defective phone

Apple advertises its products as ultra-reliable, capable of providing trouble-free operation for several years. The popularity of the gadgets of this company really speaks of the massive recognition of quality. Despite the high prices for iPhones, they are purchased by different segments of the population. But one should not think that this type of equipment cannot have a factory defect. As practice shows, in recent years the number of factory breakdowns has increased, this is probably due to growing production.

Buying a defective phone is not uncommon. Many models have recurring problems that most buyers deal with. IPhone 6 Plus owners often complain about the lack of focus, and the iPhone 5s RFB often lacks a network. Moved out front-camera and display backlash can be registered in many models. Buyers should be aware that any error found can only be rectified at service centers. Even minor repairs should not be carried out on your own. IPhone manufacturers are also jealous of any systemic intervention. The owner is advised to use the certified IOS versions, otherwise, the phone may simply be denied service.

Warranty service

Apple warranty service is provided only in the country where it was purchased. Such a condition is not a whim, but has serious reasons. Each country introduces its own quality standards, the application of which is mandatory for goods sold on its territory. Service centers located in Russia allow servicing exactly those models of devices that are sold here. An American gadget can only be repaired in the United States.

Speaking about the guarantee, do not forget that it applies only to those devices that are officially imported into Russia and certified in the prescribed manner. On such gadgets there is a PCT mark, which means the following - the iPhone has passed RosTest and in all respects it meets the quality standards.

When contacting the service with a problem with the phone, the consumer can count on:

1. Complete replacement of the device with a new one.
2. Fault repair.
3. Partial or full refund of the cost of the phone.

The choice of the terms of warranty service, in theory, lies with the buyer, but the end result depends more on the causes of the breakdown than on the wishes of the owner himself.

Replacement with a new gadget

The policy of the Apple manufacturer is aimed at reducing conflict situations, and therefore, most often, when a manufacturing defect is found, the iPhone changes to a new device without any problems. old phone goes to the factory, where all the shortcomings are eliminated and it goes on sale in an already updated form.

You can return the gadget if, after checking it at the service center, it was found out that the reason for the unsatisfactory work was a manufacturing defect, and not poor care of the product. To return the goods, you should contact the place of purchase. After making claims to the store, hand over the iPhone to the service, where the specialist will make an examination and make an opinion.

You can exchange your phone even if it was broken through the fault of the owner. Such an exchange takes place when two prerequisites are met:

1. The old phone is for rent.
2. A surcharge is made for a new device, usually it is 50% of its cost or a little more.

Therefore, if the iPhone breaks down, do not rush to take it for a paid repair, weigh the pros and cons, it may be more profitable to change it than to fix it.

Repair of the device

Free repair of a broken iPhone in service centers is made only if:

1. The warranty is still valid. If the owner does not know exactly the operating time of the device, then he can check it by going to the "Settings" option and selecting the "General" - "About this device" tab.
2. There are no obvious signs of mistreatment by the owner.
3. The phone system corresponds to the factory one - IOS.

You can contact any service center, which is geographically convenient for visiting. If one of them was refused repair, then you can contact the next one. Bypassing several services, it is quite possible to find one that will take on the problem.

Before sending the device for repair, you should copy all personal data from there, because all information is usually erased when the system is rebooted, and it is not always possible to restore them.

Receiving the money

It is not possible to demand money back from the seller for a previously purchased mobile phone in all cases.

Based on the RFP Law, many buyers have assured themselves that any purchase can be returned to the store within the first 14 days if the size, color or other external parameters did not fit. This is only partially true, there are indeed a number of products that are subject to such replacement, but mobile phones are not included in this list. This gadget is a technically complex product that cannot be replaced on the basis that the customer simply changed his mind.

Receipt of paid funds is possible for the following reasons:

1. The serial number of the product is different on the machine and on the box. This means that the phone has been tampered with and is possibly counterfeit.
2. Found a factory defect.
3. The seller concealed essential information about the product, for example, that it was being repaired.

You can only get your money back if the phone is returned to the store within the first two weeks. With a later call, you can only count on repair and replacement. But if the service keeps the iPhone for more than 45 days, then, according to the law, the owner can insist on receiving the funds spent.

Return of goods

When buying an Apple phone, few people think about the possibility of a return, meanwhile such a possibility exists. To further exercise your consumer and warranty rights, you must:

1. Save purchase receipts. In most countries this document is not needed to return iPhones, but in Russia it is still essential. The check, first of all, proves the purchase of the gadget in a particular store, because another seller will not deal with receiving a broken phone. When you go to court, it is this receipt that allows you to substantiate the claim, indicating how much the device cost.
2. Do not discard the box until the end of the warranty period. It will be needed when exchanging a product for a new one or receiving money back.

Any problems with the functioning of the gadget must be expressed in a written claim.

This paper is drawn up by the buyer in duplicate and submitted to the store. One statement remains with the seller, and the second one is marked by the seller that the buyer's claims were accepted for consideration.

In the application form, it is necessary to clearly state the complaints that have arisen and the problems encountered, and indicate the method of its solution, which will suit the applicant. The claim is considered for 20 days, along with its acceptance, the iPhone is sent for examination to obtain an authoritative opinion on its condition.

For a consumer, it is most profitable to buy a phone on the official Apple website. This online store offers its own extended return guarantees. Within 14 days, gadgets purchased through www.apple.com may be returned without explanation. You do not need to prove the presence of a marriage or other nuances, in this case, even a changed opinion may become the basis.

Refund procedure and term

The easiest way to get a refund is available to those who used the services of the official website. After the courier picks up the unwanted device and delivers it to the warehouse, the funds will be returned to the buyer within 3-10 days. They are credited to the same account from which they were debited. Returning the iPhone to the store will also have to wait up to 10 days, this is exactly how much is given by law to the seller for the reverse operation of crediting money.

The most difficult case is the purchase of a gadget on credit. You can act with such a design in different ways, but it all depends on whether the first payments have already been made. If the cost is partially paid, then you will need to divide it into two components - the one that will be transferred to the buyer and the one that needs to be returned to the bank. The seller is obliged to return all the money paid, including those that were taken for the registration of the loan and insurance itself. If you refuse to voluntarily resolve the problem, you can go to court.

Denial of warranty service

Service centers are far from all Iphone owners accept phones for service. Apple sets rather stringent requirements for users, and their violation threatens to refuse free repairs. One of pitfalls for buyers is installed jailbreak... Not everyone knows that unauthorized interference with gadget systems is regarded as hacking, and therefore warranty service will be denied. On the positive side, it is quite easy to remove traces of the installation, you just need to reinstall the system to the "native" one. It is worth doing this before making a claim, because after the correction they will not be allowed to recover from the warranty.

Warranty repairs are not carried out even for those devices that have been damaged due to improper handling. If the phone has chips, dents, cracks, glass is broken, then there can be no talk of free service. And, conversely, with careful handling of the iPhone, the identified malfunctions can be classified as a manufacturing defect even after a long time of operation.

Possible reasons

When contacting the service center, be prepared for the fact that you may be denied repair and maintenance for the following reasons:

1. The phone was purchased outside the Russian Federation.
2. The device is not certified by RosTest, which means that it does not fall under the standard protection scheme.
3. On the outer sides of the gadget there are obvious traces of blows.
4. The product has leaks, from the external or internal sides, which indicates that moisture has entered it.
5. System updates were made using non-certified software.

It should be remembered that the absence of a check or box cannot in any way affect the decision on repair and maintenance, since you can check the warranty period in other ways.

Regional features of service

There is a popular belief among consumers that iPhones sold in the United States are better in terms of equipment, and therefore of higher quality. This is a common fake, which is absolutely not true. Any device can break, no matter where it was purchased. But it will not work in Russia to exchange, repair or return an iPhone that was bought abroad. There are serious reasons for this, which have nothing to do with the desire to deceive the buyer.

Produce service maintenance sophisticated gadgets like the Iphone are pretty tricky. Not only that, it is necessary to recruit specialists who are clearly guided in the configuration of these models. Service centers should be provided with sufficient software and replacement parts. Accordingly, on the territory of the Russian Federation, services allow you to repair only those models and the configuration that is certified in the country. Therefore, when purchasing a phone, think about where and how you can service it.

It will be interesting for you

How long will it take?

How much is it?

Screen repair

Cracked iPhone screen can be replaced at an Apple Authorized Service Center.

All of these centers use original Apple parts and precision engineering to ensure your screen is as good as new when repaired. In some centers, service is provided on the same day.

Battery replacement

Limited Apple warranty applies to a battery that is defective as a result of a manufacturing defect, but not to batteries that deteriorate during normal use. The cost of replacing the battery depends on the iPhone model and whether the issue is covered under warranty or consumer law.

Recently, there has been talk on the Web about two years of Apple's official warranty in Russia. It is a myth. As always, someone heard something, did not understand, but trumpeted false information to the whole world. It's time to figure out how long the warranty lasts for the iPhone in the Russian Federation and for other devices of the company.

Let's run a little ahead.

The warranty for iPhone, iPad, Mac and Apple Watch in Russia is exactly one year from the date of purchase. It's official.

Journalists and bloggers who have been talking about some two years are wrong. The only device with a two-year warranty is the Apple Watch Edition, the very expensive ones made of gold and released back in 2015.

Now in more detail.

Three types of guarantees in Russia

First of all, let's figure out what kind of warranty is valid for Apple equipment in Russia and what it means.

First, Apple shares the Consumer Protection Act warranties, its own 1-year limited warranty, and the AppleCare Protection Plan.

Separates but does not restrict the effect of laws Russian Federation... At least that's what the company says.

Roughly speaking, by law we have 100% rights, under the Limited Warranty 120%, and with AppleCare we have all 300%. You will have to pay extra for the latter.

As part of the Apple One Year Limited Warranty, we have all the rights provided for by the laws of Russia, but with nuances from the corporation itself.

For example, according to the law, the consumer has the right to choose what to do with a low-quality product: demand a refund, demand repairs, or replace a defective product.

In the case of a complaint about a low-quality iPhone directly to Apple, the latter will decide what to do: repair the faulty device, replace it, or return the money paid.

Personally, it's not entirely clear to me how Apple believes that this is not limited by current legislation. Anyway.

In any case, most often the company or service centers simply replace the broken device with a new one. In any case, it is much better than gutting your old device, replacing the faulty part, and giving it back to you. Agree.

There is also a third type of guarantee - AppleCare, which must be purchased separately, and which costs quite a lot of money. We will not talk about it today, we will restrict ourselves to "free" service options.

Disadvantage and significant disadvantage

This is a small but important digression. It is not directly related to our topic, but it will not be superfluous to figure it out.

By law, any smartphone is a technically complex product (it has a touch screen, satellite communications, and so on). Accordingly, you can exchange it or return money for it only within the first 15 days after purchase, but only on condition that any defect has been identified. This can be, for example, a non-working speaker, a jammed button, or something like that.

After 15 days after purchase, we have two options: either agree to repairs, or wait until a significant deficiency is identified. The latter presupposes a newly identified deficiency after its elimination, the presence of various defects (two or more) or a marriage that cannot be eliminated without losses incommensurate with the cost of the device. For example, a smartphone costs 50 thousand rubles. If you have to change motherboard, which costs 26 thousand rubles, then I congratulate - this is a significant drawback. It can be expressed not only in money, but also in time. For example, it takes more than 45 days to eliminate such a defect for one reason or another. Then we can demand a refund. The only way.

In Russia, the warranty is 1 year

We figured out that there are several types of guarantees in Russia. At least, only two are free: under the Consumer Protection Act and Apple's 1-year limited warranty. The latter is one year period. There is nothing more to discuss.

But according to the law, we have a slightly different situation. Let me explain now.

During the one year warranty, we can contact:

• Apple
• directly to the salon where we bought the device in white
• to an authorized service center

During the first year of the warranty, there will always be a warranty from the seller or the manufacturer - there is not much difference.

But what if the marriage manifested itself after a year and a half?

Then the second year of the guarantee will be in force, provided only by the law "On Protection of Consumer Rights". For the "second year of the statutory warranty" to take effect, three important components must be present at the same time.

The first- the product must have been warranted by the manufacturer or seller. If, for example, the iPhone was bought in Russia, in white, then no problem - the warranty will always be a year, which means that the first condition is met.

Second- if the gadget breaks down during the second year of use, the first warranty period should expire by that time. It is logical, but believe me, situations can be different. For example, the second year of use has already gone, and the seller's warranty has not ended yet, since the device was being repaired, respectively, the warranty period is extended for the period of repair.

Third and most important- you will prove that the product is defective. Quality control, expertise - if you are deployed in an authorized service center (they really can), you will be obliged to carry out all these delights yourself and at your own expense. And only with an official piece of paper that the smartphone has a manufacturing defect, it will be possible to contact the SC, and the latter will be obliged to accept your goods.

If an organization balkes, you can always go to court and punish a negligent service with compensation for moral damage, a fine, a forfeit, and so on.

Why is everyone talking about 2 years?

Firstly, Apple itself caused the confusion by not very correctly posting such a wording on its website.

Moreover, it is not clear what kind of "delivery" is being discussed there. The law has a clear concept - the transfer of goods to the consumer, which in fact implies the date of purchase. And yes, sometimes the product can be delivered to the consumer. Perhaps this was meant.

Secondly, knowing everything that I have described in the above, authorized service centers go to the consumer's meeting and accept defective goods without any delay within the second year from the date of purchase. And this is where the myth came from that in Russia there is a two-year warranty on Apple equipment.

But one more time. Any service center has the right to accept the device for repair for the second year after the expiration of the basic warranty, but is never obliged to do this. It's up to him.

Therefore, do not be surprised if some, even a three times authorized SC, suddenly refuses to give you warranty repairs on the 15th month of using the smartphone. In this case, it will be you who will prove the existence of the marriage. Accordingly, you cannot demand examinations or quality checks - this is only at your own request and at your own expense.

Third year warranty. This happens?

Yes, this is not a mistake. In the event of a marriage, you can demand a refund even for the third year from the date of purchase.

You can even file a claim for a defect in the device within 3 years!

Few people know about this, but it really is.

The Law "On Protection of Consumer Rights", namely, Part 6 of Art. 19 gives us this opportunity. But here, of course, there were some additional conditions.

The first- the disadvantage must be 100% significant. We have already discussed above what this implies. Second- you will have to prove the existence of a significant drawback yourself. Third- You can apply outside of two years from the date of purchase, but during the entire service life of the product. Apple is always 3 years old. Hence the term for the appeal. For example, if you bought a sofa, and the service life of it is indicated in the passport - 10 years, then you can contact about its marriage two years after use, but within these same 10 years.

According to the logic of the law, at the end of the product's service life, it must be thrown away. In fact, it is clear that it is not.

Personally, I have not had any practice in dealing with a disability beyond two years. Submission of a claim at the end of the warranty, but within two years - yes, but I did not check the three-year period on my own skin. Share known cases in the comments, interesting.

When does the warranty start?

Another common misconception. Many believe that the warranty begins to run from the moment it is activated. This is true, but only partially.

Device activation (first turning on and entering Apple ID data) is a call from the company itself that the device has started to be used. For one reason or another, Apple may not have information about the sale of the device. In this case, the warranty will begin either from the date of activation or from the date of shipment of the device to the partner.

In fact, the official warranty for an iPhone, iPad or other gadget begins to run from the date of sale of the device and only on condition that the product was purchased from an authorized partner of the company or directly from the online Apple Store (there are no physical ones in Russia).

If the site contains a date that is different from the date of purchase from the officials, then the site has a special form through which you can contact the support service. You will need to present a copy of the receipt. Subsequently, the start date of the warranty will change to the current one. More details.

Checks are different

On its website, Apple always refers to a sales receipt (not a cash one). In general, it does not matter in principle - contact the service center with a cash or sales receipt. However, in order to avoid problems and misunderstandings in the future, when buying an "apple" device, it is better to ask the seller to issue, in addition to the cash register, a sales receipt. It will not be superfluous.

By the way, there is one more pitfall here.

If the seller did not give you a cashier's check, but gave you a sales receipt, then, most likely, this device has not been officially sold, and the money you transferred for it will not go to the cashier, but to a specific seller in the pocket. This is fraud, a criminal offense and all that, so you always need to demand a cashier's check, that is, break through the cash register. Tovarnik is just an addition to the cashier's check.

It's not for nothing that Apple is considered a premium technology, style is present in everything: in the phone, design, advanced technologies, accessories, and, of course, in the service.

In this article, we will explain the principle of servicing Apple warranty devices. How effective and fast it is. And also let's touch on gray phones.

There are two types of Apple devices, officially imported by dealers into Russia with all taxes paid, and imported unofficially, the so-called "gray phones".

So, if the equipment is gray, then in most cases, the guarantee does not apply on the territory of Russia. This means that in fact the seller himself provides the guarantee. With such a guarantee, the responsibility falls on the shoulders of the seller, which means that under any pretext they will try to remove him from the guarantee, no one wants to lose money. In fact, get ready for a scandal and a long correspondence, I think you can imagine the attitude.

And now the official option: In this case, you do not need to come to the store, in which part of Russia you would not buy it, you just need to contact the nearest Apple authorized service center. In Khabarovsk, it is the ASC Integrator, located at 60 Dikopoltseva, in the same place where our company i-Service is located.

You do not need any documents on your phone, just take your passport. All warranty obligations and terms are in the Apple database, to which the ASC has access. The engineer will immediately be able to determine if your iPhone or other Apple device under a guarantee on time.

Apple pays an authorized service provider only to replace the device, no warranty disclaimer will be charged. This means that it is profitable for the service to accept your device under warranty, and not try to refuse you under any pretext. Quite a different attitude, isn't it?

Did you know that there is even minimal passable damage. Scratches, dents, and even cracks up to a certain size (the so-called natural wear of the device) are acceptable, in which case the device can still be accepted under warranty, and the authorized center Integrator always goes to meet the client. For gray phones, this is 100% de-warranty.

And the most important plus, for the sake of which we recommend going straight to the ASC Integrator, and not contacting the seller. According to the consumer protection law, the seller is obliged to fulfill the warranty obligations within 45 days, while everything is delivered by Apple so clearly that the device will be replaced for you in 7 working days, and sometimes even faster. You'll get new phone with a new guarantee.

Buy phones covered by the Apple Russia warranty. Then you will know that the premium service is open for you, and in case of warranty problems, they will definitely go to a meeting.

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