Unfortunately, games have flaws: stutters, low FPS, crashes, freezes, bugs and other minor and not so minor errors. Often problems begin even before the game starts, when it does not install, does not load, or does not even download. And the computer itself sometimes does weird things, and then in Black Desert Instead of a picture there is a black screen, the controls do not work, there is no sound or anything else.
What to do first
- Download and run the world famous CCleaner(download via direct link) - this is a program that will clean your computer of unnecessary garbage, as a result of which the system will work faster after the first reboot;
- Update all drivers on the system using the program Driver Updater (download via direct link) - it will scan your computer and update all drivers to current version in 5 minutes;
- Install Advanced System Optimizer(download via direct link) and enable game mode in it, which will end useless background processes while launching games and improve in-game performance.
The second thing to do if you encounter any problems with Black Desert is to check the system requirements. In a good way, you need to do this before purchasing, so as not to regret the money spent.
Minimum system requirements for Black Desert:
Windows 7+ (32-bit, Intel Core i3-530 2.9 GHz, 4 GB RAM, 52 GB HDD, Broadband Internet connection GTS 250, Keyboard
Every gamer should have at least a little understanding of components, know why a video card, processor and other things are needed system unit.
Files, drivers and libraries
Almost every device in a computer requires a set of special software. These are drivers, libraries and other files that provide correct work computer.
You should start with the drivers for your video card. Modern graphic cards are produced only by two large companies - Nvidia and AMD. Having found out which product drives the coolers in the system unit, we go to the official website and download the latest driver package:
A prerequisite for the successful functioning of Black Desert is the availability of the latest drivers for all devices in the system. Download the utility Driver Updater to download easily and quickly latest versions drivers and install them with one click:
If Black Desert does not start, we recommend that you try disabling your antivirus or putting the game in antivirus exceptions, and also check compliance again system requirements and if something from your assembly does not correspond, then, if possible, improve your PC by purchasing more powerful components.
Black Desert has a black screen, a white screen, and a color screen. Solution
Problems with screens of different colors can be divided into 2 categories.
Firstly, they often involve using two video cards at once. For example, if your motherboard has a built-in video card, but you are playing on a discrete one, then Black Desert may be launched for the first time on the built-in one, but you will not see the game itself, because the monitor is connected to a discrete video card.
Secondly, color screens occur when there are problems with displaying images on the screen. This can happen for various reasons. For example, Black Desert cannot work through an outdated driver or does not support the video card. Also, a black/white screen may appear when working at resolutions that are not supported by the game.
Black Desert crashes. At a specific or random moment. Solution
You play for yourself, play and then - bam! - everything goes out, and now you have a desktop in front of you without any hint of a game. Why is this happening? To solve the problem, you should try to figure out what the nature of the problem is.
If a crash occurs at a random moment in time without any pattern, then with a 99% probability we can say that this is a bug of the game itself. In this case, it is very difficult to fix something, and it is best to just put Black Desert aside and wait for the patch.
However, if you know exactly at what moments the crash occurs, then you can continue the game, avoiding situations that provoke a crash.
However, if you know exactly at what moments the crash occurs, then you can continue the game, avoiding situations that provoke a crash. In addition, you can download the Black Desert save and bypass the departure location.
Black Desert freezes. The picture freezes. Solution
The situation is approximately the same as with crashes: many freezes are directly related to the game itself, or rather to the developer’s mistake when creating it. However, often a frozen picture can become a starting point for investigating the deplorable state of a video card or processor.
So if the picture freezes in Black Desert, then use programs to display statistics on component loading. Perhaps your video card has long exhausted its working life or the processor is heating up to dangerous temperatures?
The easiest way to check the load and temperatures for the video card and processors is in the MSI Afterburner program. If you wish, you can even display these and many other parameters on top of the Black Desert picture.
What temperatures are dangerous? Processors and video cards have different operating temperatures. For video cards they are usually 60-80 degrees Celsius. For processors it is slightly lower - 40-70 degrees. If the processor temperature is higher, then you should check the condition of the thermal paste. It may have already dried out and needs to be replaced.
If the video card is heating up, then you should use a driver or an official utility from the manufacturer. It is necessary to increase the number of revolutions of the coolers and check whether it decreases operating temperature.
Black Desert is slow. Low FPS. Frame rate drops. Solution
If there are slowdowns and low frame rates in Black Desert, the first thing to do is lower the graphics settings. Of course, there are many of them, so before reducing everything, it’s worth finding out exactly how certain settings affect performance.
Screen resolution. In short, this is the number of points that make up the game picture. The higher the resolution, the higher the load on the video card. However, the increase in load is insignificant, so you should reduce the screen resolution only as a last resort, when everything else no longer helps.
Texture quality. Typically, this setting determines the resolution of texture files. You should reduce the texture quality if the video card has a small amount of video memory (less than 4 GB) or if you are using a very old one. hard drive, whose spindle speed is less than 7200.
Model quality(sometimes just detailing). This setting determines which set of 3D models will be used in the game. The higher the quality, the more polygons. Accordingly, high-poly models require more computing power video cards (not to be confused with the amount of video memory!), which means this parameter should be reduced on video cards with low core or memory frequencies.
Shadows. They are implemented in different ways. In some games, shadows are created dynamically, that is, they are calculated in real time at every second of the game. Such dynamic shadows load both the processor and the video card. For optimization purposes, developers often abandon full rendering and add pre-rendered shadows to the game. They are static, because essentially they are just textures overlaid on top of the main textures, which means they load memory, and not the video card core.
Often developers add additional settings related to shadows:
- Shadow Resolution - Determines how detailed the shadow cast by an object will be. If the game has dynamic shadows, it loads the video card core, and if a pre-created render is used, then it “eats” the video memory.
- Soft shadows - smooths out unevenness in the shadows themselves, usually this option is given along with dynamic shadows. Regardless of the type of shadows, it loads the video card in real time.
Smoothing. Allows you to get rid of ugly corners on the edges of objects through the use of a special algorithm, the essence of which usually comes down to generating several images at once and comparing them, calculating the most “smooth” picture. There are many different anti-aliasing algorithms that differ in their level of impact on the performance of Black Desert.
For example, MSAA works head-on, creating 2, 4 or 8 renders at once, so the frame rate is reduced by 2, 4 or 8 times, respectively. Algorithms like FXAA and TAA work a little differently, achieving a smooth image by calculating only the edges and using some other tricks. Thanks to this, they do not reduce performance as much.
Lighting. As with anti-aliasing, there are different algorithms for lighting effects: SSAO, HBAO, HDAO. They all use video card resources, but they do it differently depending on the video card itself. The fact is that the HBAO algorithm was promoted mainly on video cards from Nvidia (GeForce line), so it works best on “green” ones. HDAO, on the contrary, is optimized for video cards from AMD. SSAO is the simplest type of lighting; it consumes the least resources, so if it's slow in Black Desert, it's worth switching to it.
What to reduce first? Shadows, anti-aliasing and lighting effects tend to take the most work, so it's best to start there.
Gamers often have to optimize Black Desert themselves. Almost all major releases have various related forums where users share their ways to improve productivity.
One of them is a special program called Advanced System Optimizer. It is made specifically for those who do not want to manually clean their computer of various temporary files, delete unnecessary registry entries and edit the startup list. Advanced System Optimizer does this for you and also analyzes your computer to find ways to improve performance in apps and games.
Black Desert lags. Large delay when playing. Solution
Many people confuse “brakes” with “lags,” but these problems have completely different causes. Black Desert slows down when the frame rate at which the image is displayed on the monitor decreases, and lags when the delay when accessing the server or any other host is too high.
This is why lags can only occur in online games. The reasons are different: bad network code, physical distance from servers, network congestion, incorrectly configured router, low Internet connection speed.
However, the latter happens least often. In online games, communication between client and server occurs through the exchange of relatively short messages, so even 10 MB per second should be enough.
There is no sound in Black Desert. I can't hear anything. Solution
Black Desert works, but for some reason does not sound - this is another problem that gamers face. Of course, you can play like this, but it’s still better to figure out what’s going on.
First you need to determine the scale of the problem. Where exactly is there no sound - only in the game or even on the computer? If only in a game, then perhaps this is due to the fact that the sound card is very old and does not support DirectX.
If there is no sound at all, then the problem is definitely in the computer settings. Drivers may not be installed correctly sound card, or maybe there is no sound due to some specific error in our beloved Windows OS.
Controls don't work in Black Desert. Black Desert does not recognize the mouse, keyboard or gamepad. Solution
How to play if it is impossible to control the process? Problems with supporting specific devices are inappropriate here, because we are talking about familiar devices - a keyboard, mouse and controller.
Thus, errors in the game itself are practically excluded; the problem is almost always on the user's side. You can solve it in different ways, but, one way or another, you will have to contact the driver. Usually when connecting a new device operating system immediately tries to use one of the standard drivers, but some models of keyboards, mice and gamepads are incompatible with them.
Thus, you need to find out the exact model of the device and try to find its driver. Devices from well-known gaming brands often come with their own software packages, since the standard Windows driver simply cannot ensure the correct operation of all functions of a particular device.
If you don’t want to search for drivers for all devices separately, you can use the program Driver Updater. It is intended for automatic search drivers, so you only need to wait for the scan results and load the necessary drivers in the program interface.
Often, Black Desert brakes can be caused by viruses. In this case, it makes no difference how powerful the video card is in the system unit. You can scan your computer and clean it of viruses and other unwanted software using special programs. For example NOD32. The antivirus has proven itself with best side and have been approved by millions of users around the world.
ZoneAlarm is suitable for both personal use, and for small businesses, is able to protect a computer with an operating Windows system 10, Windows 8, Windows 7, Windows Vista and Windows XP from any attacks: phishing, viruses, malware, spyware and other cyber threats. New users are given a 30-day free trial.
Nod32 is an antivirus from ESET, which has received many awards for its contribution to security development. Versions of antivirus programs are available on the developer’s website for both PCs and mobile devices, a 30-day trial is provided. There are special conditions for business.
Black Desert downloaded from a torrent does not work. Solution
If the game distribution was downloaded via torrent, then in principle there can be no guarantees of operation. Torrents and repacks are almost never updated through official applications and do not work over the network, because in the process of hacking, hackers cut out everything from the games network functions, which are often used to verify a license.Using such versions of games is not only inconvenient, but even dangerous, because very often many files in them have been changed. For example, to bypass protection, pirates modify the EXE file. At the same time, no one knows what else they do with it. Perhaps they embed self-executing software. For example, when the game is first launched, it will integrate into the system and use its resources to ensure the well-being of hackers. Or, giving access to the computer to third parties. There are no guarantees here and cannot be.
In addition, the use of pirated versions is, in the opinion of our publication, theft. The developers spent a lot of time creating the game, investing their own money in the hope that their brainchild would pay off. And every work must be paid.
Therefore, if any problems arise with games downloaded from torrents or hacked using one or another means, you should immediately remove the pirated version, clean your computer with an antivirus and a licensed copy of the game. This will not only protect you from dubious software, but will also allow you to download updates for the game and receive official support from its creators.
Black Desert gives an error about a missing DLL file. Solution
As a rule, problems associated with missing DLLs arise when launching Black Desert, but sometimes the game can access certain DLLs during the process and, not finding them, crash in the most blatant manner.
To fix this error, you need to find the necessary DLL and install it on the system. The easiest way to do this is using the program DLL-fixer, which scans the system and helps quickly find missing libraries.
If your problem turns out to be more specific or the method outlined in this article did not help, then you can ask other users in our “” section. They will help you quickly!
Thank you for your attention!
When launching Black Desert, it showed: The application was unable to connect to the security system, error KB 785 (or KB 785 in the English version KB 785). Let's look at the reasons and ways to fix it.
Why does this error occur?
This error appears if one of the most important modules of the GameNet program - Thetta - could not start correctly. This could happen if the module's actions were blocked by an outsider software if conflicts arise with various programs installed on the computer, the necessary system files are either missing or inoperative.Reasons for this error and how to fix them
You do not have updates installed on your operating system
- For Windows XP, you need to download and install Service Pack 3. It is not a fact that if you use this OS, you will be able to play, since Microsoft has stopped supporting this system.
- For Windows 7, you will need Service Pack 1 (or preferably a later version), as well as the KB3033929 update of a certain bit level, exactly the architecture of your OS (either X86 for a 32-bit system, or X64 for a 64-bit system).
Programs that are installed on your computer conflict with the Thetta system.
- Programs for system optimization (for example, YAC, AVG TuneUP and others). Remove them and look at the result.
- Virtual disk emulators (for example, Alcohol 120%, Daemon tools and others). It is also advisable to get rid of them and check whether the situation has changed.
- Anti-virus programs can block the application, so you should exclude GameNet from the scan list, or temporarily disable anti-virus software.
- Firewalls (and those included with antivirus software) can also block a program's access to the Internet, so it is advisable to disable them.
The integrity of the system files of your operating system has been compromised
If none of the previous methods helped fix error KB 785, then use OS file recovery tools.- Let's try to install all important updates using the Center Windows updates" If after rebooting the problem is not resolved, then move on to the next steps.
- Opening command line(Start -> Search -> Enter “cmd” without quotes). We write the following commands there: Dism /Online /Cleanup-Image /CheckHealth, Dism /Online /Cleanup-Image /RestoreHealth, sfc /scannow.
- After this, we sequentially enter a list of the following eight commands: net stop wuauserv, net stop bits, net stop cryptsvc, ren %systemroot%\SoftwareDistribution sdold123, ren %systemroot%\System32\catroot2 cr2old123, net start cryptsvc, net start bits, net start wuauserv.
- After all the commands, reboot the computer.
- We launch the WindowsUpdateDiagnostic program, which should help us restore files.
- Reboot the computer again for the changes to take effect.
First of all– don’t panic or get upset. Your problem will almost certainly be resolved after reading our material (of course, if you do everything as we advise). In any case, we are familiar with all the reasons why the game Phantomers doesn’t start – in fact, there just aren’t that many of them. I propose to understand in detail what these problems are and how to solve them quickly and painlessly.
Error KB-785 in Fantomers
Error KB-785 is perhaps the most common reason why Phantomers will not start. Therefore, we will pay as much attention to it as possible. What kind of error is this? This error, in most cases, is a consequence of the fact that you have disabled automatic updates operating system. In general, I absolutely support you in this sense, but it so happens that in order to launch games on the GameNet platform (most of them), one of the updates that was released in January 2016 is required. This is what you have to download.
If you are Windows user XP, then I have bad news for you - you won’t be able to play Phantomers without changing the version of Windows to a newer one. Support for WinXP has been completed, both by Microsoft itself and by the guys from GameNet, who in this situation simply became hostages of the situation. In general, it’s time for an update!
If your operating system is Windows 7, then one of two links may well help you: for a 64-bit system (x64) or for a 32-bit system (x86). Please note that the files in the links are different, so before downloading, make sure that you are downloading the update specifically for your bit depth. More detailed information you can find . What if it suddenly wasn’t a matter of updating? operating system and not for one of the reasons that are listed in the link above, that is, there is another factor that can influence. The fact is that GameNet games really don’t like it when there isn’t enough space on the disk. free space. Even if the game is installed, but after that there is little space left on the disk, this may be a problem. Try freeing up a few gigabytes on the disk where the game is installed and launch Fantomers again. As absurd as it may sound, it really helps some people.
I hope I was able to help you. If you have any questions, feel free to ask them in the comments - we’ll try to figure it out together.
The most frequently asked questions by players about Black Desert and solutions from the publisher GameNet.
I removed Bastio's weapon, but it is needed for the Black Spirit quest. How can I complete this task without a weapon now? Or where to get Bastio weapons?
You can return it yourself through play. To do this, you need to bring the Black Stone (weapon) to NPC Grenville in the Delpe Knights Castle. Grenville will give you a weapon that has already been sharpened and to complete the task you need to equip and remove it.
Before each launch there is a long file check, will it always be like this?
Try unchecking the “Read Only” option in the properties of the game folder.
Go to %HOMEPATH%\AppData\Local\Vebanaul\GameNet\torrents and delete the 30000000000.resume file.
The first check will again take a long time, but after that a new, correct file will be created.
After the check is completed, make a copy of this file and if the application starts checking the game again, exit it. Replace the file in the previously specified path with the one that was copied and run the application.
There should not be a lengthy check.
The game does not start when you click the “Start Game” button, only the “Back Desert Game is starting” window appears and that’s it, nothing happens further.
Close the application and uncheck “Read Only” from the Black Desert folder.
Updates for game files are not downloaded; the check continues endlessly.
Try the following:
- Delete everything from the Black Desert/live folder except the PAZ folder.
- P Go to this path: %userprofile%\Local Settings\Application Data\Vebanaul\GameNet\torrents and delete the file 30000000000.resume.This line can be inserted into the Start search box.
- If there is a Patch folder in the \Games\Black Desert folder, then you need to delete it too.
- Restart the GameNet application.
- Restore the game client: https://support.gamenet.ru/kb/articles/26-view.
If this does not help, please create a support ticket, specialists will help you figure it out: https://support.gamenet.ru
I can’t log into the game, it’s always “Running” when I log in. 3G/4G Megafon and Yota.
Unfortunately, the problem with the inability to enter the game is related to the work of your provider: when you try to enter the BlackDesert game, the provider breaks the TCP connection to server port 8888, sending an RST packet to both sides of the connection, because of this the connection is interrupted and you cannot enter the game impossible.
Our technical specialists are already contacting your provider, but we recommend that you also contact technical support. support from your provider to resolve this problem as quickly as possible.
Displayed incorrectly appearance the character / does not match the one that was created earlier. What to do?
To resolve this situation, we ask you to do the following:
- Restart your computer.
- Delete the contents of the \live\Cache folder in the game folder and the files from the \Documents\Black Desert folder
- Restart the GameNet application, after which the game will update and launch.
You can also try changing the channel - go to the very first one / re-enter the character / change filters. If, after completing these steps, difficulties persist, please create a ticket with the game support service.
Why can't alchemy stone be polished with white quality items?
Alchemy stones are now polished using materials exclusively high quality.
Clean ingots are used to polish destruction stones.
Strong boards are used to polish protection stones.
To polish the stones of life, selected herbs, selected mushrooms and selected cereals, fruits, etc. are used.
Influence points were not returned for cleared workshops.
All houses that housed workshops for processing weapons and armor into higher quality ones were changed to warehouses. Even though the type of houses changed, their value remained the same and therefore no influence points were awarded for them. If you sell the warehouses, the influence points will return.
The Barbarian's Limit Force Flexibility was not learned automatically, but required skill points. All other classes received the entire basic attack branch.
The fact is that giants, unlike other classes, have 11 levels of basic attack skill, the last of which is the limit. It must be learned for skill points, as before.
How to change your appearance in the game?
To do this you need to be in a safe zone. The menu for changing appearance is available by pressing the key or by pressing the [Appearance] icon (after pressing ).
How do I know if an item is available for trading between characters?
Each item has a line under the picture in the description: “Transferable” or “Untransferable”.
Are items obtained through cooking and alchemy transferable?
Ingredients - not yet.
Many items obtained through cooking and alchemy can be transferred.
Will the list of transferred items be expanded, since so far only cooking and alchemy crafting consumables are transferred, but what about the crafting profession? Almost nothing is transmitted there.
Now not everything is perfect and some things need to be improved. Your feedback on the forums helps us a lot in these matters. If necessary, we will revise the list of items for exchange.
What should you do if you couldn’t kill the summoned boss, he disappeared and there was no scroll?
If this is the Black Spirit quest, then cancel the quest and take it again.
Why are there no crafting quests? Where can I find them?
Quests begin in the city of Velia. Pay attention to the quest filters; if the icon is gray, the quests are turned off and will not be displayed. Click on it to show them.
I don't have enough quests/parts are missing, where are they?
In the tasks menu you need to set the “All tasks” filter. After this, all tasks will be displayed to you and you will be able to complete them.
How to turn off the Black Spirit notification?
Black Spirit notifications can be disabled by unchecking the corresponding item in the game settings, on the “Game” tab.
Why is paint not available? How to paint objects?
First, you need to add paint to the palette; to do this, click the [Palette] button in the inventory menu. Colors are added to it by clicking on them right click mice. After this, in the painting menu ([J] key or the [Painting] icon after pressing) you can select the part of the object that you want to paint. The shades available to you are located in [My Paints], and are viewed by switching the green icons on the right (main shades, Olivia shades, Velia shades, and others).
The mini-map / quest window / skill panel / HP/MP bar disappeared. How to return?
You need to get to the interface settings menu - the “Interface” icon (after pressing ). Available from level 6. Please note that some interface elements become available after completing the initial quests.
How to turn off the black flying stuff around your character? It interferes with taking a screenshot!
This is the animation of the “Piece of Darkness” skill; they cannot be disabled. Before taking a screenshot, you can simply use them up ([Q] key). Also, there is a little trick - in peaceful mode, press [Q], and then [Space] - your character will first sit down and then lie down, and the animation of the skill will disappear. Get up (in reverse order [Space] - then [Q]) and you can safely take a screenshot.
What to do if stuck/disappeared?
In the upper left corner (under the level number) there is an icon with a horse's head. Move a little further away from your pet and left-click on this icon. The horse will run up to you. If it doesn’t help, use the [Rescue] icon (after clicking ).
How do I enable the title?
Enter the character characteristics menu ([P] key) - tab - select the desired title in the list and press [Apply].
Attention! - the title “Trailblazer” from early access sets will be available later.
At what level is PvP available? How to enable?
From level 30. You can enable it by pressing the +[C] key combination or by clicking on the icon on the screen that appears after level 30.
How to tie knots? Why can't I activate the node?
Is it possible to change Last Name/Nickname in the game?
You can change your last name once (per account), using a special item from the Game Store (key). The cost of the item is 1000 pearls.
Function of changing Nicknames to at the moment not provided.
What kind of letters with gifts are they, where can I get them?
These are scrolls for achievements, given at levels 10, 20, 30, 40 and 50. You can take them in the [Achievements] tab from the characteristics menu [P] upon achieving required level. Also, the opportunity to collect rewards for achievements is displayed as a scroll in the lower right corner of the screen (miles are also obtained). The scroll is activated simply - right-click on it and enter the nickname of the character to whom you want to send a gift in the window that appears. The recipient of the gift will have the opportunity to send you or anyone to whom he deems necessary a return gift in exactly the same way.
How to show gestures in the game?
Click to bring up the text entry line. To the right of it there is a small button with the letter [S]. She opens the gesture menu.
How to disable auto-notification about an exhibited lot?
Go to the auction, talk to the auctioneer, at the bottom there will be a [Alerts] button, then you can reset unnecessary ones.
How long after deleting a character does a nickname become available?
The nickname of a deleted character is deleted from the game database for approximately 30+ days.
If you decide to play OBT Black Desert in Russia, downloaded the GameNet application, installed the game through this very application, and after the long-awaited launch you get a black screen, then do not be upset, but follow the instructions:
1. If you have a BLACK SCREEN after clicking the “Start Game” button, then you need to wait until the client loads. Even relatively powerful computers, it's doing for a long time, I have to wait about 1-2 minutes.
2. If you have SSD drive, then you need to install the client exactly on solid state drive, loading should become much faster.
3. Launch the client only through official application from GameNet, no torrents or anything like that. Everything is downloaded from the application.
Black Desert won't start "Account authentication failed"
Everything is much simpler here, just restart the client and everything will work. This error appears after a long period of inactivity in the main menu, or a long re-login to the character.
Information for Korean servers
1. The most common error is a problem with the plugin. After you click Game start, a window with an error appears, 2 options to choose from, Yes or No, after clicking on Yes, the browser closes and another error appears with the inscription Ok. And then nothing.
How to solve the problem.
1. We do everything according to the instructions. Didn't work out? Then point 2.
2. Open the registry editor on your computer. Start-Run-Regedit
We are looking.
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\DaumGames
Change Version to 1,0,0,4
2. The error occurs for those people who were able to enter the game without the identification process, and soon, when they try to click on the Game button, the start takes them to the identification page itself.
Solution to the problem: buy an account with already completed identification.
3. When entering the game, it gives an error, even if you do nothing.
Solution: The error is primarily related to the VPN
1. Enable Korea VPN.
2. If it doesn’t work, then try installing a VPN from another country not the Russian Federation or China.
3. If unsuccessful, then try installing Paid VPN Korea.
4. Entered the game and accepted user agreement and got an error.
The error is due to an incorrectly entered six-digit security code.
Solution to the problem: the Koreans have made a function to reset the six-digit code in personal account at the office website.
You won’t be able to reset it, since you don’t have a Korean phone, but you bought an account.
There are two solutions:
1. If you bought a Gold account on www.item4trade.com, then you can describe your problem in a letter to those. support ([email protected]) You can write in Russian, but it is better in English and without abbreviations. After which the six-digit code will be reset within 10 minutes.
2. If you bought it on www.newgameway.com, then you should write only in English. language ([email protected]).
3. We went to the server, proceeded to create a character, created it. An error appeared at the very end of character creation. 
Solution:
1. If this is already your second hero, then you will not be able to create a second character. The first one needs to be removed.
2. Check if the constellation has been selected.
3. Nickname must be from 3 to 16 characters.
4. If everything worked yesterday, but today it gives the following error when you click on the Game start button.
Solution to the problem: We are looking for the folder with our game. Right mouse button - properties - uncheck the “Read only” box.
5. Text is not displayed correctly.
Solving the problem: Start Menu—Control Panel—Clock, Language and Region—Regional Standards—Advanced—Change the system language—to Korean.
6. When you click Game start, select the 64bit system. Nothing happens or everything disappears.
Solution to the problem: If the system is 32bit, then you won’t be able to run 64bit.
If it's 64bit and there's a problem, then it's Windows.
7. After entering the game, and selecting a server, character, and loading, an error appears.
Just check the files with the game launcher.
And finally, most errors can be solved by updating the game launcher.
I hope the guide was useful.