Is your iPhone malfunctioning? Has he stopped responding to requests? Can't you hear your interlocutor? Began to turn off? And you don't know what to do? Take it immediately to our APPLE-SAPPHIRE service center so that our technicians can diagnose it and determine what is the cause of the breakdown.

Diagnostics iPhone (iPhone) is a procedure that helps a specialist to accurately find out the malfunctions in the device. After its completion, the specialist will be able to name the exact time and cost of the repair. Only a professional should be responsible for this process. By trying to diagnose device malfunctions using third-party programs, you expose your smartphone to various threats.

IPhone diagnostics is a mandatory and important procedure that largely determines the promptness and success of the repair. Of course, in most cases, the user can describe what does not work and what the probable causes of the malfunction may be. But it often happens that he has no idea what the problem might be. At the same time, it is simply impossible to do without diagnostics of all components of the device.

Our APPLE-SAPPHIRE service center offers not only fast and professional diagnostics, but also the repair of original components with a long-term warranty.

Any repair services, original spare parts, reasonable prices - you can find everything with us. Thanks to a favorable and balanced set of qualities, our workshop is considered one of the best in Moscow.

How is the iPhone diagnostics (iPhone) and its subsequent repair

Knowing about us, you will not be looking for a long time where to repair your iPhone. At the same time, you do not have to go to the service yourself - you can use our courier delivery.

Before making a high-quality repair of the device, our wizard performs the following operations:

• Diagnostics of the device, taking place in 2 stages. First, diagnostics of the connector, control and charging buttons is performed. In case of their malfunction, we turn on the gadget. If it does not turn on, we send the smartphone for diagnostics. The next step is to check the health of each individual component and motherboard. The system checks such parameters as the operation of Wi-Fi and GSM antennas, power consumption, camera backlight and display. We perform all these operations free of charge and take no more than 30 minutes.
• As soon as the type of malfunction has been identified, we inform the client why the smartphone has broken and what is needed to fix it, including the cost and time of repair. The repair time is of varying complexity, it may differ, but in any case, it is minimal for us:

- replace the display for at least 30 minutes. Exactly the same time will be spent on installing the buttons and touchscreen.

- remove old and install new cables, connectors, speakers, etc. - the operation is much more complicated, which can take from 40 minutes;

- change the sim reader or the body part - from 50 minutes;

- antenna module, controllers, microcircuits - from 2 hours;

- cleaning and restoring a smartphone after mechanical damage or moisture ingress are the most difficult operations (after all, our masters will have to check all components, many of which require replacement), which may take 3 hours or more.

• After repair, we carry out testing and provide a warranty and accessories.
• Our rates are the most affordable in Moscow. Just look at our price list or dial the operator - and you can see for yourself.

Why iPhone diagnostics is it better to order from us?

1. Courier delivery of the device

Each of our clients can use the courier delivery service. The master will be able to come to your office or home and deliver the smartphone to our workshop.

1. Free diagnostics

Pre-repair diagnostics, which is carried out before starting work, is performed using software, special tools and equipment. The accuracy and efficiency of the results are guaranteed.

1. Warranty

For all work and components, as already mentioned above, we are ready to provide guarantees. All work that falls under the warranty period, we perform free of charge.

American-made "apple" gadgets have a fairly good reputation in terms of quality. But even the legendary iPhone, like any other thing, is not immune to possible breakdowns. The first sign that the smartphone is out of order is that it stopped turning on. But you should not immediately carry it to the service or, having sentenced to death, should not be thrown into the trash bin.

The reasons why the iPhone may not turn on can be roughly divided into two categories:

• system (everything related to the software component);
• mechanical (visible damage to the case and buttons or damage to parts inside the case).

Diagnosing iPhone system problems at home

As a rule, system malfunctions begin to manifest themselves at an earlier stage than the termination of switching on. At first, the smartphone may start to "slow down", glitch, applications will stop running, and so on. The reasons for unstable operation with the subsequent disconnection of the device may be hidden in the following:

• Unsuccessful self-opening of the system (Jailbreak).
• Operating system overload. If the smartphone is actively used with a connection to wireless networks, then the overload will not keep you waiting.
• iPhone has locked up after entering the wrong password.

All of the above system malfunctions can be corrected using recovery mode (DFU). Even a beginner can do this. It is only necessary:

• 1. Launch iTunes;
• 2. Connect the USB cable to your computer and smartphone;
• 3. Simultaneously hold down the home button ("Home") and the power button ("Power") and hold for 10 seconds;
• 4. Release the "Power" button, and hold "Home" for another 10 seconds;

After these steps, iTunes should detect the iPhone in DFU (recovery) mode and activate it. Once the process is complete, the gadget can be turned on and checked that the problem is gone and it works like new. If the recovery mode did not help, but outwardly the smartphone is intact, then it makes sense to repeat the above steps again. In other cases, the iPhone should be returned to a service center.

Diagnosing iPhone mechanical problems at home

With mechanical damage, everything is much more difficult. The reasons for the breakdown of a smartphone are usually the same: the iPhone fell, “bathed” in water, hit, and so on. As a result of these adventures, the gadget stops turning on, cracks, chips and scratches appear on the case and display. Also, the processor of the device itself may fail, which is even worse, since the repair will cost much more (a complete replacement of the entire board will be required). Well, the most innocuous thing that can happen to an iPhone is that the battery's life will come to an end. The problem, accordingly, is solved by simply replacing the battery.

How to fix an iPhone at home

If you buy component parts and tools, then you can try to fix the device yourself. To do this, remove the back cover with a special screwdriver. As a rule, it is she who creates the greatest difficulties. And replace damaged parts (buttons, glass or sensor). When bringing the iPhone back to life, it is important that the workplace is kept as clean as possible, as dust can negate all efforts. If you are not sure that your skills will be enough to repair the gadget, then it is better to entrust it to the hands of professionals.

Sometimes iPhone owners find it difficult to determine the malfunction on their own, especially if the problem is not visually identified. It so often happens that the external microphone does not work. Owners of phones do not pay attention to its malfunction for several months, as they hardly use it. When diagnosing, experts even check those functions of the iPhone, iPad, which are not known to the average user.

What should be checked when diagnosing iPhone, iPad?

In order to carry out a high-quality diagnosis, you need to keep the following list in front of you and follow it from start to finish so as not to miss anything.

- Checking physical buttons and vibration buttons in the iPhone. This includes the Home button (it should work 10 times out of 10 clicks), Power, volume control and silent mode. All buttons should work with the reaction of the phone and a characteristic click. When you turn on the silent mode, a vibration signal should be triggered.

- iPhone network check. With the SIM inserted, it is enough to make a call. With this call, you can immediately check the following two points.

- Check iPhone microphones and speakers and headset. This is easy to do when you call. It is enough to have two phones with you. You need to call from one to the other, bring them to the left and right ears and count to 10, pauses between words. All numbers should sound clear on both phones. This way you can check the internal microphone and speaker. To test the external microphone and speaker, you need to turn on the speakerphone and repeat the test. Also at this point you can check the headphones, three buttons and a microphone on the headset.

-Check iPhone proximity sensor. When making a call, cover the top of the screen with your hand. This is a command to the phone to turn off the display and the touchscreen so that the speaker does not turn on with the cheek during a conversation.

- Wi-Fi If the iPhone shows 1-2 divisions 10 steps from the router, the Wi-Fi network indicator shows that the Wi-Fi module and antenna are working normally.

- Checking the camera and flash. To check, you need to photograph a dark plane with a flash. In photographs, the flash should propagate strictly from the center of the photograph and not lighten any one corner. When shooting close (3-4 cm), the camera should focus on its own. Don't forget about the front camera. In the resulting photographs, you need to see if there are any dark spots or streaks.

- iPhone display (screen) check In order to make sure that the screen is of high quality and well installed, it is enough with the screen on (preferably with a dark background at full brightness) to press on the glass next to the speaker and next to the Home button. You don't need to push hard, just a light push is enough. If spots appear on the screen when pressed, it means that the screen is either of poor quality or poorly installed. Also, the display should not have dead pixels (bright colored dots that are clearly visible when the iPhone is turned on or off)

- Checking the iPhone charging / sync connector Judging by the name of the connector, its task is to charge and connect the iPhone to iTunes. If, when connected to USB, the computer reacted with a characteristic sound, and the phone was charged at least 1% - the check can be considered successful. For iPhone models up to and including 4S, this connector also carries an analog audio signal. This means that it should stream music when connected to a docking station with speakers. You also need to visually check the connector for debris and dust inside.

How to make full diagnostics of iPhone, iPad and Mac?

If you buy a phone "hand-held", it would be best for you to make an appointment with the seller in our service center and ask our specialists to check it. When checking, our specialists, in addition to basic diagnostics, will also check moisture sensors and the presence of traces of soldering on the motherboard of iPhone, iPad, Mac. These are very important factors that affect the condition and value of the device.
Also, during diagnostics, our specialists clean the phone, including such hard-to-reach places as the speaker, connectors, microphones, etc.

This manual is also intended for iPhone Xs and Xr

Everyone knows: the technology from the Apple brand is distinguished by high reliability and durable service. The most popular and sincere trust among consumers all over the world is, of course, the IPhone. Every year, loyal fans of the brand are waiting for a fresh novelty of the updated famous smartphone. However, any technique is not immune to breakdowns. Fortunately, a lot of problems can be fixed if you entrust your iPhone to professionals in time. Depending on the complexity of the problem, diagnostics and repair of the breakdown are possible in the service center, but often the iPhone is repaired at home quickly - for example, such services have been offered by AppleLab for several years. Today we will look at the very malfunctions of the iPhone, find out why they occur, and how you can fix them.

Perhaps this is one of the most common and annoying breakdowns. Without a properly functioning touchscreen, we cannot fully use the phone. Even if the sensor is still sensitive to pressure, but the glass is broken or badly cracked, it makes it much more difficult to work with the smartphone. For example, specks, display ripples, flickering, colored dots and broken pixels appear.

The reasons:

• severe mechanical damage;
• hitting a hard surface;
• liquid on the screen.

Decision: most often a failed touchscreen needs a complete replacement. However, it is likely that the problem lies with the module itself. There is also a chance that there is contamination in the contacts or on the surface of the display, so the sensor may malfunction. Then it is enough just to clean the screen and the space under it - the main thing is to entrust this matter to specialists.

By the way, if the experts consider the factory defect as the reason for the sensor breakdown, then the repair will be made under warranty. In other cases, the replacement will be carried out at the expense of the owner of the phone.

To reduce the risk of this situation, we recommend purchasing glass or film protectors from the manufacturer for your iPhone touchscreen in advance.

Safety glass

Damaged housing cover or home button

Cracks and scratches on the case spoil the appearance of the smartphone - it no longer looks new. And the problem with the Home button will not allow you to fully use the entire functionality of the device: it will jam and not immediately respond to control. Fortunately, cases, protective back panels and just a neat handling save the phone from mechanical stress on the "body" of the phone.

Home button

The reasons: a problem with the case and buttons may arise due to careless operation of equipment, falling, strong impact, moisture ingress into the structure.

Decision: If your iPhone is damaged, chipped, or scratched, it is strongly recommended that you replace the back cover immediately. If, for example, liquid gets on your device and the Home button is out of order, it is best to also contact the service center directly.

The mechanism of the button operation can be restored by professional cleaning of the device - perhaps it will be enough to remove the formed oxidation products on the contacts.

If the damage to the button is purely mechanical, then, most likely, the IPhone will have to completely solder or replace the faulty button module with a loop (the same goes for the volume keys). If the device has not come into contact with water, has not been subjected to mechanical damage, and the buttons still do not work - perhaps the main problem lies in a serious breakdown of the processor or motherboard. In this case, to clarify the problem, a professional diagnosis of a specialist will be required.

Battery problems

With any technology, be it tablets or smartphones, the battery starts to discharge faster over time: on average, the battery life is designed for a couple of years of stable operation. IPhone owners can also face this problem. Daily intensive use of the smartphone leads to a gradual deterioration in battery retention. Often there is another, much more serious problem - the battery does not charge at all, no matter how hard you try.

The reasons:

• failure of the original charger;
• operation of an unsuitable "charger";
• damaged connector or cable from Apple;
• failure of the power controller.

Decision: check if the charger is functioning normally. It is possible that the battery will continue to charge while using another. True, there is a nuance here: when using a cheap, not certified and unsuitable charger for your model, there is a risk of degrading battery performance. Poor-quality "chargers" do not regulate voltage fluctuations in the network in any way, which can eventually damage the battery of the device. If you are convinced that the matter is not in the "charger", check if the Lighting connector is broken - what if it does not hold the charger cable tightly? Press down on the connectors firmly and see if the charging process is in progress. If a failure occurs in the connector, you need to contact the service for help.

Speaker or microphone not working

Prolonged wear of the device, ingress of dust, dirt or liquid - and the speaker with the microphone no longer work with the same power. The sound weakens, the volume control does not help, the interlocutor cannot hear you, and you cannot hear him. What to do? The most important thing at the initial stage is to find out the possible cause of the malfunction.

The reasons: If the earpiece is out of order, the loop may be the problem. This is the pin that connects the speaker to the IPhone motherboard. Microphone breakdown often occurs due to a manufacturer's software malfunction, as well as moisture ingress on the loop or inside the microphone itself.

Decision: If the speaker stops working or reproduces sound at full strength, it is better not to disassemble the phone yourself, but contact a qualified technician. A careful examination of the loops, contact points and other details will help identify the cause of the malfunction. Both the speaker and microphone can be replaced at an affordable cost if necessary.

Wi-Fi module malfunction

Statistics show that the majority of users purchase a smartphone to access the Internet at any time. But what if the wireless connection is down and you can't access the network? The WI-Fi module may be damaged.

Wi-Fi module

The reasons: as a result of physical impact, the chip (module) may come off the printed circuit board, there may also be malfunctions in the software or in the binding of the wi-fi circuit.

Decision: repairing a failed module is an almost meaningless procedure, it will be much cheaper and more reliable to completely replace this element.

Damage to the system board

The motherboard is the heart of any technology. It has a lot of contacts, electronic elements, controllers. The motherboard contains the processor that powers the functionality, optimization, and performance of the iPhone. If a serious malfunction occurs in the "motherboard", this can lead to a complete and sudden termination of the smartphone.

IPhone 6 motherboard

The reasons:

• dropping the phone from a great height, strong impact on a hard surface;
• the penetration of a large amount of moisture into the device and the resulting corrosion on the internal electronic components.

Decision: if you suspect that the problem lies precisely with the motherboard, do not try to do something yourself, otherwise you risk completely ruining the device. It is best to contact a service center, where a comprehensive examination and accurate diagnostics of the "insides" of your smartphone will be carried out.

Something is wrong with the photo: the camera does not work

The iPhone camera is one of the most important elements of a smartphone. Due to its sophisticated design and high sensitivity to minimal damage, we recommend handling the camera carefully: do not drop the device and, just as important, do not allow water to get on or inside the case.

The reasons: The most common reason the iPhone's main camera may not work is mechanical damage. The camera may fail if the phone is dropped or the lens is severely cracked. The ingress of water inside the device can provoke a short circuit and the formation of oxidation products on the contacts. In addition, the camera may not work due to a problem with the software, installation of programs and applications that contain an error.

Decision: you can try to uninstall the suspicious camera application. If the point is not at all, but in a deeper software failure, it is best to reflash the phone (doing it yourself is risky, it is advisable to entrust this task to specialists). Mechanical damage to the camera is also successfully "treated": the service center will be able to replace the camera completely, or a separate loop, which will cost even less.

The iPhone does not want to see the network

Sometimes iPhone owners notice that the device is looking for a network for a long time or the network indicator does not appear on the display at all. The problem of finding a network is a serious one, because in this case you will not be able to make voice calls and send messages.

The reasons:

• damage to the modem;
• failure of the modem controller;
• failure of the sensor for receiving and transmitting data;
• the problem is in the coaxial cable.

Decision: Correction of this problem is possible only in the conditions of a service center or when the device is examined by a specialist at home.

The device does not turn on

And, finally, one of the private and complex malfunctions: the power button does not work or the iPhone simply does not turn on when pressed.

The reasons: physical impact, ingress of a small amount of liquid inside the device, oxidation of contacts has occurred. It is also possible that the iPhone does not turn on due to severe overheating of the case or increased load.

Decision: It is likely that a full diagnostics of the device will be required with the subsequent parsing of the elements. If the iPhone does not turn on due to problems with the button, it will be enough just to replace the cable or additionally solder the contacts.

Conclusion

Of course, in any technique, malfunctions may occur from time to time for various reasons, but the user always has the opportunity to prevent risks. For example, take care of the device, do not use it near water, try not to drop it on the floor, etc. To further protect your iPhone, purchase covers and protective glasses or films in advance. Well, if the breakdown still could not be avoided, we recommend not to waste time and not engage in self-diagnostics of the device. It is best to seek qualified help and get quality advice about your iPhone.

It is almost impossible to check the operability of all components of an iPhone, iPad or iPod Touch using the built-in iOS tools - Apple technology is able to tell you about IMEI, serial numbers, operating system versions, or data associated with Wi-Fi and cellular modules.

But, if for some reason the screen jams, the GPS stops giving out the exact location, and the sound hisses and breaks the speakers, then you will have to turn to the App Store - a digital store for iOS, where there are special programs for carrying out complex or partial diagnostics of parts of a smartphone, tablet or player.

TestM

Multifunctional working platform for iPhone, capable of replacing both a service center with professional craftsmen, and other utilities available in the Apple store. And the main feature of TestM is an integrated approach. Sound, screen, touch calibration, storage, camera - in some 5-10 minutes the result of the passed diagnostics will appear on the display.

If there are green check marks everywhere, but the problem is not resolved, then most likely it's time to contact the service center. If red check marks appear somewhere, then the problem will have to be dealt with in several passes. Internal storage problems? We'll have to carry out operations of copying and deleting information. Are the photos blurry? So it's time to calibrate the front camera.

In general, TestM is an excellent diagnostic program that can either suggest where to look for a problem, or help with further actions (the developers from Checkee always leave hints and issue a verdict - they say, it's time to ask for help or fix problems quite realistically in a semi-automatic mode) ...

The platform is distributed free of charge, without ads and in-app purchases, and takes up a minimum of free space. Even the Russian language is included. Perhaps the best assistant in the App Store and not to find!

AIDA64

A Diagnostic Information Reference Center that provides information about Apple technology in two ways. And in terms of a technical tool that lists the characteristics of an iPhone, iPad or iPod Touch (type of graphics accelerator, processor type, display size, pixels per inch), and in the format of a diagnostic center that can check the performance of the sensor and screen, battery and RAM, cameras and Wi-Fi.

The testing is carried out, albeit superficially, but some important information is still given out - for example, how worn out the battery is, whether the screen is damaged, the load on the processor is correctly distributed and what maximum speed can be achieved through the selected wireless point.

The AIDA64 center is available for free - the developers at FinalWire are even skeptical of ads.

Geekbench 4

A diagnostic tool for iPhone that conducts impartial tests of the performance of smartphones and tablets by processing various requests by the processor and RAM. Formally, the Geekbench 4 program can hardly be attributed to diagnostic tools, but in fact, the developers from Primate Labs help to find out if the smartphone is coping with the load as well as the rest of the series models, or there are some problems with performance.

For checking, there are special tables with results that change in real time and are suitable for certain iOS versions (for example, for version 12, the results are slightly better than for version 11 due to the optimization carried out by the developers).

Geekbench's only problem is paid distribution. Let 70 rubles and not too much for such a check, but, most likely, you will not want to measure the performance for the second or third time.